LabVIEW 2018 causing Network Adapters to crash

[kyleman]

The LabVIEW 2018 installation is causing my network adapters to crash.

I have downloaded/installed the 2018 NI Software Platform Bundle 3 different times (installing different components each time). I have uninstalled the entire software bundle each time prior to downloading again. Most recently I downloaded the 2018 LabVIEW Student Edition only. The same thing happens... LabVIEW works like it should, but after a few hours and after putting my computer to sleep and waking it up, my network adapters have crashed and requires me to restart the computer to make them work again.

I have made sure my network adapters are up to date. The affected network adapters are as follows:

- Intel(R) Dual Band Wireless-AC 8260

- Realtek PCIe GbE Family Controller

I am running MS Windows 10 Home on a Samsung Notebook 7 Spin, model# 740U5L.

It is just very annoying having to restart my computer every time I open it and I need to have it for a class I'm currently taking. Please Help.

[billko]

What do you mean by "putting your computer to sleep" and "waking it up again"?  Please describe it more explicitly, as this could describe several different actions.

So if you don't run LabVIEW and do - whatever it is you're doing - it "wakes up" fine?  Is LabVIEW executing a VI when you do - whatever it is you're doing?

Are you talking about putting your computer into "hibernation" mode?  In my experience, I've never had a computer wake up from hibernation without the hardware being all screwed up.  That would not be a "LabVIEW" issue if that was the case.

[altenbach]

One thing a typical LabVIEW installation does is disabling "fast startup" (by default), so if anything, things should be more stable. Hard to tell what's going on here.

Network adapters also have options in the device manager to allow the power manager to power them down or not. Maybe something to play with too.

[bseguin]

If you are using the network communication with LabVIEW and you do not prevent your computer to sleep while in use... Yes you might experience some issue.

But there is no relation with LabVIEW and your hardware till you use it in your diagram.

You might also disable the fast start up option in windows 10 as suggwsted by NI.

https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z000000P9ErSAK

Benoit

[MichaelBalzer]

I've seen this same issue mentioned a few times now.

NI drivers affecting laptop wireless card

Labview2017 will disable my wifi connection

The only solution seems to be to use LabVIEW 2016. If you can get your hands on that, give it a go.

[bseguin]

Wow.. first time I see that. Apparently it is a common issue. but not here.

Contact NI; You have 1 year of free support when you buy LabVIEW.

Benoit

[billko]

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@bseguin wrote:

Wow.. first time I see that. Apparently it is a common issue. but not here.

Contact NI; You have 1 year of free support when you buy LabVIEW.

Benoit

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Hah!  I even replied to one of those topics.  What threw me is one of the affected adapters you listed as affected was a wired GigE connection.     But I do see a possible common failure point - an Intel Wireless AC adapter.  The two topics don't mention whether a wired Ethernet controller was also taken down or not, though.

[rolfk]

I guess that sounds like a very good reason not to install LabVIEW 2018 on my computer! 

I have a Dell Latitude E5570 with an Intel(R) Dual Band Wireless-AC 8260 adapter.

It does behave weird every now and then already such as loosing all Wifi passwords once in a few months and sometimes the led back-light doesn't come on when the computer comes out of hibernation. Otherwise it works quite stable.

[kyleman · Accepted solution]

I have been in contact with the NI support group and have been helping them to solve this issue. It would appear as though the issue was with the "bundle" installers and not LabVIEW 2018.

Originally I was trying to download LabVIEW 2018 via

http://www.ni.com/en-us/landing/download-academic-software.html (ni.com/academic/download).

The links take you to the "bundle" downloading page. Even the 'LabVIEW Student Edition' download is a bundle of sorts; it's just not as much of a bundle as the actual Bundle package download. I uninstalled ALL my NI products and downloaded the LabVIEW Student Edition 2017 and ended up having the same problem with my network adapters crashing. So I found a different route to download ONLY LabVIEW and NOTHING else.

So I clicked on:

1. MY ACCOUNT

2. Software Downloads (in the 'Products and Services' menu)

3. LabVIEW (in the 'Narrow By' filter)

This link takes you to the final page if you followed the steps above: http://search.ni.com/nisearch/app/main/p/ap/tech/lang/en/pg/1/sn/n8:28,ssnav:pdl/

The NI support group suggested I download the 32-bit version. So from that screen I downloaded the 32-bit LabVIEW 2017. It ONLY downloaded LabVIEW 2017 and NOTHING else. My network adapters NEVER crashed. Everything worked like it should. So after a couple of days I uninstalled 2017 and downloaded the 32-bit LabVIEW 2018 from the same Product Downloads page that I got the LabVIEW 2017 from.

I have had LabVIEW 2018 on my computer for an entire week now and I am pleased to report that I have had NO crashes of any kind!

So the solution as of now is to download LabVIEW 2018 from this link: 

http://search.ni.com/nisearch/app/main/p/ap/tech/lang/en/pg/1/sn/n8:28,ssnav:pdl/

I hope this helps someone else 🙂

[altenbach]

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@kyleman wrote:

I have been in contact with the NI support group and have been helping them to solve this issue. It would appear as though the issue was with the "bundle" installers and not LabVIEW 2018.

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Is there an explanation on exactly what the "issue" is/was? Just telling us what "to do | not to do" is not a solution, especially since all types of installers are still available.

So you had problems with a platform bundle?  How about the "web based" installer?

99% of all users here need more than just "plain vanilla LabVIEW and nothing else", so this is not a solution.