LabVIEW crashed while loading Sensor Mapping Express VI

[Shazlan]

Dear all,

I've just installed LV8.6 evaluation with all the toolkits available in the DVD. I have two problems now, one major and one minor:

1. Whenever I tried to use the Sensor Mapping Express VI, LabVIEW crashed with the pop-up window saying that "LabVIEW 8.6 Development System has stopped working". When I expanded Window's error pop-up, the message as can be found below. The same error occurs whenever I tried to load the sensor mapping demo I downloaded from the Developer Zone. I'm using Dell Inspiron 640m, by the way. When I tried with another Dell laptop (Dell Vostro), everything was alright.What I've done so far is to uninstall all NI's softwares inside this laptop, defrag, clean the registry and then reinstall LV 8.6 again but to no avail.

Error message:

Problem signature:
  Problem Event Name:    APPCRASH
  Application Name:    LabVIEW.exe
  Application Version:    8.6.0.4001
  Application Timestamp:    4862fd60
  Fault Module Name:    ig4dev32.dll
  Fault Module Version:    7.14.10.1147
  Fault Module Timestamp:    457ef11c
  Exception Code:    c0000005
  Exception Offset:    000063b2
  OS Version:    6.0.6001.2.1.0.768.2
  Locale ID:    17417
  Additional Information 1:    da97
  Additional Information 2:    7a880e72b9f1636f81b04947e06e5c6a
  Additional Information 3:    09b4
  Additional Information 4:    56e138085db0c350e7bf46ba31a7691f

My computer specs are:

OS: Windows Vista Home Basic

RAM: 1.5 Gb

Harddisk: 10Gb free (after LV is installed)

Processor speed: 1.6 GHz Dual Core

Anti Virus: Kaspersky Internet Security

2. This is minor but still an annoyance. Whenever I tried to load my newly installed LabVIEW 8.6, it takes about 10-15 minutes before I got the Getting Started window. This includes the 5 minutes waiting period before I got the window stating how many days left for evaluation. This wasn't the case when I used LabVIEW 8.5.1 (even when every toolkits and modules are installed). Why so long?

I've asked the local NI engineers but they are also clueless.

[Hillman]

Hi Lan,

Thanks for your post and I hope your well today.

1) You specs seem okay.

	Minimum	Recommended
Processor	Pentium III/Celeron 866 MHz or equivalent	Pentium 4/M or equivalent
RAM	256 MB	1 GB
Screen Resolution	1024 x 768 pixels	1024 x 768 pixels
Operating System	Windows Vista/XP/2000	Windows Vista/XP
Disk Space	1.6 GB	1.6 GB (Note -- Includes default drivers from NI Device Drivers CD)

 There has been some record of issues with the Sensor Mapping Express VI.

Does it crash when you place it down on the block diagram? Or when you click to move it? Or when you run it? Does this happen when you load a model into it?

However, as it seems to be an instance of your Dell Inspiron 640m, Im not sure what we can suggest - except to ask how the specs compare between the two machines?

Some advice for Dells,

#) So that LabVIEW can function properly with the video hardware, it is occasionally necessary to reduce the video acceleration. You can do this on Windows 2000 by right clicking on your desktop » Properties » Settings » Advanced » Troubleshooting. Start with the second setting from the right, "Disable bitmap and cursor acceleration.", and work your way left if the problem persists.

#) Number of other issues with versions of Dell  video drivers.. upgrade?

2) If this is a new installation that is slow then you may be having issues with specs, however there are a few things to try:

a) Defrag Drive

b) VLM licensing? If so, there is a timeout of a view minutes... is your version licensed currently?

c) Clean your registry

d) Check LabVIEW ini file to make sure the tasks are all necessary and the paths are local.

e) Repair LabVIEW finally

Hope this helps make some progress, 

[BlueTwo]

When i attempt to place the Sensor Mapping VI, or open a VI containing it, LabVIEW quits while loading it. I do not get any error messages. The VI starts to load, displays the FP ok, but does not redraw the area of screen in the graph area of the FP, then LabView just bombs out.

XP remains stable and useable.

I am running a virtual Machine (see details below).

I have been using this setup for three years (from LV8), and have yet to find a problem due to the virtualisation, but this may be a first (this is the first time i have tried using the Sensor Mapping VI).

Has anyone else had this issue?

Can anyone with a similar set up verify that Sensor Mapping VI loads ok? This would point me toward looking at my installation of XP rather than the virtualisation.

System:

LabVIEW 10 Developer Suite Service Pack 1

XP Service Pack 2 all updates applied

VMware Fusion 3.1.3 (i.e. current)

Mac OS10.6.7

MacBook Pro

Many thanks,

Blue

[BlueTwo]

This turned out to be a wider issue with 3D Picture controls and was solved by turning off the 3D acceleration settings.

http://forums.ni.com/t5/LabVIEW/3D-Picture-Control-Crashes-LabVIEW/m-p/1262346#M529149