LabVIEW crashes on Win11 at startup

[mathias1992]

Hi, I am new to LabView as I'm an university student and we currently are using LabView for school purpose. I installed the latest LabView 2 weeks ago and everything seemed to be fine until last week when the program started crashing everytime I try to start it. We have not built any programs yet, we are just being know with the functionality so I haven't used any code. We had to install the 32 bits verson though so I uninstalled the 64x and delete all maps hoping that the 32x will work but I get the same exception error. I even did restore my PC to a previous point and installed all again without any effect. I'm running Windows 11 on a Samsung Galaxy Book Pro360 with Intel i7 and 16. No one from my class is having this issues and it's really frustrating since we're soon starting with projects which have to be done in Labview. I did send the error to NI several times and wrote an email, but no answer has come yet. Anyone who has any suggestions? I'b be greatful for help.

Kind regars

[mathias1992]

I tried to post a picture of the error but it doesn't seem to show up. Here's the error I get: https://ibb.co/7GktH18

[altenbach]

---

@mathias1992 wrote:

... and delete all maps ...

---

What are "maps" and how did you delete them?

You do not need to uninstall the 64bit version, you can have both.

[Yamaeda]

---

@altenbach wrote:

---

@mathias1992 wrote:

... and delete all maps ...

---

What are "maps" and how did you delete them?

You do not need to uninstall the 64bit version, you can have both.

---

mapp = folder in Swedish. I'm guessing it's some swenglish going on. 🙂

[Frozen]

If that is the case (map = folders) then manually deleting LV folders is a bad idea.

Rolling back to a previous restore point should of worked.

Sorry, I have nothing else to add.

[Bob_Schor]

There is only one safe way to uninstall LabVIEW, namely (I don't know Windows 11, so I'll use "Windows 7" terminology).  Go to "Control Panel" (which you can also find in Windows 10 by typing "Control Panel" in the Start Button), choose "Programs and Features", find "NI Software", and choose "Remove All" (or words to that effect).  When it finishes, reboot.  Go back again, but this time, choose "NI Package Manager".  Reboot.  Go back a third time, and make sure there are no more NI Software listings (some might have been previously hidden).

Do not delete individual Folders, and especially do not try to "fix" the Windows Registry.  Doing so will probably (actually, likely) make it impossible to install and run LabVIEW.  In this situation, the only cure that I know about is to reformat the C: drive, reinstall Windows, reinstall everything else, and then reinstall LabVIEW.

Bob Schor

[mathias1992]

With maps I meant folders of course, my bad. I uninstalled Labview from Control Panel and used the NI uninstaller. By deleting maps I meant that i deleted everything that had been left after the uninstallation. But this didnt seem to work either.

[altenbach]

If you want to uninstall everything, (... and yes, you did not need to!!! Just keep 32 bit and 64bit side-by-side!), you should actually use the NI package manager to uninstall everything listed. Only after doing that, you should go to the control panel.

If you go straight to the control panel, leftovers might be in an undefined state and all over the place.

[wiebe@CARYA]

As a side note, is Windows 11 supported?

Not that should stop you from trying, and most ideas about it seem to indicate that most things should just work...

---

@mathias1992 wrote:

. I did send the error to NI several times and wrote an email, but no answer has come yet. Anyone who has any suggestions? I'b be greatful for help.

Kind regars

---

Sending the reports won't give you a response.

The reports are used for crash statistics, not for a help desk.

Where did you send the email? That might make a difference.

[Hooovahh]

---

wiebe@CARYA wrote:

As a side note, is Windows 11 supported?

---

I didn't think it was, but apparently 2022 Q3 is according to this table.