LabVIEW recognizes cRIO but NI MAX cannot find it

[bpg101]

Hello

I am relatively new to cRIO and my research team is currently using a cRIO-9074 with 3 C series 9516 Servo drives running on LabVIEW 2014 with related drivers

NI Max has never been able to find it under Remote Systems but we have managed in the past. However earlier this week, our softmotion module stopped working(error -70229). 

National Instruments recommends checking MAX to see if the softmotion module needs repair (here: https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z0000019MW6SAM&l=en-US) but since we cannot locate the system in MAX we are unable to do so. Any Ideas?

Thank you!

[Worle · Accepted solution]

How are your cRIO and computer networked together? Are they plugged directly into one another, is there a switch between them or something more sophisticated?

What is the IP address and subnet of your computer and cRIO

In MAX try right clicking on remote systems, create new, device not on local subnet. This allows you manually enter an IP address.

When you are actually using your cRIO how are you using it. Are you running separate real time code on the cRIO and a user interface on your computer, the two of which communicate via TCP/UDP or are you running code on the cRIO via LabVIEW?