NLABView 7.1 and 8.5 not working correctly without Admin Rights

[STMIKE]

I am working with a product call PREMISE which uses both the NLABView 7.1 and 8.5 software/dll/activeX components. The issue that I am having is caused by the user account in which we are running the software is not and ADMINISTRATOR on the computer. I have been in contact with Premise support and they assured me that they did not write their software to block non admins from running it.

My question is do you know if NLABView allows non-admins to run components it created? activex and dll...

I have been havig this issue for a while and cannot seem to narrow it down... The issue only happens in the Premise application when the NLBAView ActiveX/Dll is call upon to bring up the images. HELP!

[Tanya_V]

Hi STMIKE,

Could you post the exact error message that you are running into?

In the mean time, the issue may be that you do not have correct file permission. You will need read/write access to c:\program files\national instruments. Check that and let me know what you find out.

Take care!

[STMIKE]

Thanks for the reply, I checked all permission... I actaully opened them up for all AUTHENTICATED USERS to have Full Control... As for the error it is not posting one... It just does not pull up the image / floor plan that we expect to see in the applicaiton.

All other functions of the application works fine. The only issue is when the JPEG are pulled from the server and them called upon in the applicaiton they do not show.

The application actually does say one thing... 'FLOOR PLANS ARE NOT AVAILABLE"... I am no programmer but to me that is tell me that the activex component or runtime that is calling up the images does not have permission...

[waldemar.hersacher]

A more common problem is that the paths to the files are not correct.

>>

the JPEG are pulled from the server

<<

Is the path build with UNC names or with a mapped network drive?

Has the account access rights to the server?

[STMIKE]

The images are pulled from the server and put in a location on the LOCAL computer. If ther files change on the server the application see the change and update the files on the local computer.

The applicaiton uses the image on the local computer with pulling up the FloorPlan... At least that is what is being explained to me.

[Tanya_V]

In what directory are the images being stored on the local machine?