PCI-GPIB, 488.2 not working on my G5 OS10.4 with LabVIEW 7.1?

[Sean M.]

I've followed the intstructions posted this summer from ScottieB for installing NI-488.2 v2.3 on my Mac G5 with OS 10.4.2. (See for example message id=13246). It seems that the driver is now installed correctly, but the NI-488.2 Troubleshooting Wizard fails. The first of three tests passes, i.e., the NI-488.2 Software Presence Verified, but the next one fails. The hardware is not detected apparently. The hardware is a new PCI-GPIB.

ScottieB, or anyone else have any advice?

Thanks for your time.

Sean

[ScottieB]

Sean,

That's odd...I know you said it's a new card, but could you confirm that it works okay in another machine?  PC or Mac?  (10.3 might be better if you have one of those around so you don't have to go through all the Tiger steps, just load NI-488.2 v2.3 up and it should "just work").  There is the issue of potentially needing a firmware update, but the troubleshooting wizard should alert you to that fact if it is necessary (again, don't run the firmware update on Tiger, bad things happen).

Let me know.

Scott B.

GPIB Software

National Instruments

[Sean M.]

Hello Scott,

Thanks for the quick response. Just to be sure, I tried again to install NI-488.2 on Tiger,I following the procedure detailed in the recent Knowledge Base entry. Again, it failed to recognize the existence of the card. I then took another new PCI-GPIB card from a PC and it too failed. So I don't believe it's the card.

Any other suggestions?


Sean

[ScottieB]

Sean,

Fair enough, it sounds like this isn't a problem with the PCI-GPIB's.  Can I get a couple things from you?

1) Part number of PCI-GPIB cards (both if they're different).  Should be in format of 18xxxxL-01.

2) Output of "kextstat | grep com.ni" from a terminal window.

Scott B.

GPIB Software
National Instruments

[Sean M.]

Scott,

Here's the part number of the PCI-GPIB card: 188513B-01

Here's the "kextstat | grep com.ni" output:

75 2 0x531000 0xcf000 0xce000 com.ni.driver.nipalk (1.9.1) <16 11>
101 0 0x728000 0x9000 0x8000 com.ni.driver.NiViPciK (3.3.0) <75 11>
102 0 0x90e000 0x22000 0x21000 com.ni.driver.gpibprtk (2.3.1) <75 11>

I didn't give the part # for the other GPIB card because it's currently in use.


Sean

[ScottieB]

I forgot to follow up on this one, but I wanted to let the community know that Sean and I resolved his troubles back in October.  We didn't figure out exactly what was causing the problem, but removing ALL National Instruments software and starting with the KB's workaround from scratch appeared to fix the issue.

Scott B.
GPIB Software
National Instruments