Problem installing LabView 8.21 onto a machine that does not have a user logged on

[Sacarneiro]

I cannot install LabView onto a machine that does not have a user logged on, using SMS.

If a user is logged on then the application installs correctly.

If no one is logged in, the installer starts and then hangs when the log file size is 80KB.

Below are the last few lines from the log file:

MetaInstaller: ***Progress Info*** Calling action CostInitialize. Mon Aug 20 12:47:13 2007
MetaInstaller: ***Progress Info*** Calling action FileCost. Mon Aug 20 12:47:14 2007
MetaInstaller: ***Progress Info*** Calling action IsolateComponents. Mon Aug 20 12:47:14 2007
MetaInstaller: ***Progress Info*** Calling action CostFinalize. Mon Aug 20 12:47:14 2007
MetaInstaller: ***Progress Info*** Calling action SetVersionDir.3E15728F_0CED_4748_9934_EBADBB3D4735. Mon Aug 20 12:47:25 2007
MetaInstaller: ***Progress Info*** Calling action SetVersionDir.E12379EB_437F_4E9F_AFA7_C156F0C23C82. Mon Aug 20 12:47:25 2007
MetaInstaller: ***Progress Info*** Calling action SetVersionDir. Mon Aug 20 12:47:25 2007
MetaInstaller: ***Progress Info*** Calling action SetODBCFolders. Mon Aug 20 12:47:26 2007
MetaInstaller: ***Progress Info*** Calling action MigrateFeatureStates. Mon Aug 20 12:47:26 2007
MetaInstaller: ***Progress Info*** Calling action MXS_Backup2xxConfigInMergedAndStandalone. Mon Aug 20 12:47:26 2007
MetaInstaller: ***Progress Info*** Calling method ValidateFeatureTree. Mon Aug 20 12:47:27 2007

The error code generated is 10009

Any help will be appreciated.

Thanks

Smita Carneiro

[Brian_R]

Typically Windows requires you to be logged in with administrative access in order to install software.  Are you able to install other software using the SMS service?

[Sacarneiro]

Yes I can install other software using SMS.

I can even install Labview but only if someone is logged into the computer.

I need to be able to install it when no one is logged in.

Thanks

Smita

[Brian_R]

Have you tried creating a silent install of LabVIEW?  The steps to do so can be found here.

I will contact our IT department and find out if they are familiar with SMS and/or using it to install LabVIEW.

[Sacarneiro]

Brian,

That is the method I am using.

Here is a snippet from the script:

"%PROGRAM_FOLDER%\Files\LabVIEW 8.2.1\setup.exe" "%PROGRAM_FOLDER%\Files\LabVIEW 8.2.1\silent_install.txt" /r:n /q /AcceptLicenses yes /l C:\var\log\ecnsite\labview82log.txt

Thanks

Smita

[Brian_R]

LabVIEW is looking for a user's "My Documents" to install a folder.  When no one is logged in, this folder doesn't exist and this is why your install is hanging.  See this KnowledgeBase for more information about this. 

The easiest workaround is to point the Current User My Documents registry key to a temporary location, install the software, and then revert the registry information.  It should be noted that no important files or information is placed into My Documents during the install.