Save button enabled in MAX, but no changes to apply

[AMP12]

Hello,

I have a situation with a number of my RT targets.  When I open an RT target in MAX, the Save button (and Revert button) are enabled as if there are settings to be applied to the unit.  I've gone through the process of pressing the save button and rebooting multiple times, and it still come back online in MAX as though there are settings to be saved on it.  I've also tried the Revert button with the same results.

Please see the attached screen shot.  This was taken imediately after a RIO reboot, and launching MAX right after the unit came online.

I have remotely installed software to the RIOs, and needed to set a password on some of the units recently.  But since then I've been able to verify that the software is infact installed and the passwords are infact set.  And some of these units have had restarts to be able to apply these setting many times.

So my question is, what could be causing MAX to think that there are setting to be saved to the RIO yet?  Thanks in advance for any help.

[JoshuaP]

The Save button is global for the system, so its possible MAX thinks that one of the other views like the Network Settings or Time Settings is dirty.  I would try to click on each one of them as well to see if anything looks odd.

[AMP12]

Yes, I have done that.  The other tabs look fine.  I've tried saving again, mulitple times in fact.  I've also tried reverting.  It appears to keep comming back after each case.

The password being set remotely on the RIOs with this issue seems to be a common thread.  Has anyone else had any issues after setting a password and saving/resetting the RIO remotely?  It doesn't appear that any of the software (mentioned in 1st post) was loaded on any of the units I'm having this trouble on.

[AMP12]

Oh yeah, one more thing to mention... I even changed setting on the time settings  and network tabs just to force and actual data save.  Those setting were applied correctly, and then again to go back to what I needed them to be set at.  So it is saving, and updating and applying those settings correctly.  Yet the Save button remains enabled...

[Richard_Smith]

Hi,

Have you tried to reset the MAX configuration data?  You must backup any configuration previous to this process.

Tools >> Reset Configuration Data

Regards,

Richard.

[AMP12]

I had not, prior to your message, Richard.  So I did go through that process, but it did not correct the issue.  It seems to me, this issue resides on the RIO, not on the host computer.  I say this because I've had my colleagues access the RIO from their computers and see the exact same issue.

It does appear we have a fix though.  We have installed software, where the RIO reboots into install mode and completes the installation, the reboots again into normal mode.  After this point, the problem has not reappeared.  The RIOs have gone through numerous reboots, but this is the first time since the problem arose where we booted them into install (or safe) mode. 

For any future viewers, I will do a test soon to see if simply booting in safe mode will fix it.  But installing additional software does, and luckily we need to for our project.