Unhandled MSI error at install

[Cabbie]

Hello,

When I try to install Labview, I get an error message after the second license agreement:

Fatal Error. Unhandled MSIError.

The details are:

MsiError 267: 1: 2707 2: NIDIR
Exception code: E06D7363 ()
Fault address: 7C81EB33 0001:0001DB33 C:\WINDOWS\system32\kernel32.dll

Registers:
EAX:0013EBC4
EBX:0013EC03
ECX:00000000
EDX:0000000C
ESI:0013EC54
EDI:0013EC54
CS:EIP:001B7C81EB33
SS:ESP:00230013EBC0 EBP:0013EC14
DS:0023 ES:0023 FS:003B GS:0000
Flags:00000206

Stack Trace
Address Frame LogicalAddr Module SymbolName + Offset
7C81EB33 0013EC14 0001:0001DB33 C:\WINDOWS\system32\kernel32.dll RaiseException + 82
004BFD20 0013EC54 0001:000BED20 E:\labview\setup.exe
0046BAFB 0050C9E4 0001:0006AAFB E:\labview\setup.exe
00517478 00402060 0002:0000B478 E:\labview\setup.exe


can you/anybody help me solving this problem?

Thanks in advance.

[RikPrins]

Hello,

This problem can be due to several causes. Try the following:

1. Be sure that you are logged on as administrator when installing LabVIEW.
2. Try to copy the complete CD-ROM to your Harddisk and try to install from there.
3. It could be that the Miscrosoft Installer is corrupted on your PC. Go to the Microsoft website and download the latest version of the installer for your Windows Version.

Hope this helps.

Best Regards,

RikP
Application Engineering
National Instruments

[kaptkz]

I have the same type of error (msi error 267) when trying to install after inputting user information.  I am logged on as an administrator, I updated the windows installer (version 3.1), and I copied the CD to the harddrive and tried installing from there with the same result.  Any other suggestions as to what the problem might be? 

Thanks!

Here is the error message in its entirety:

MsiError 267: 1: 2707 2: NIDIR
Exception code: E06D7363 ()
Fault address:  7C81EB33 0001:0001DB33 C:\WINDOWS\system32\kernel32.dll

Registers:
EAX:0013EA98
EBX:0051ED38
ECX:00000000
EDX:0051ED38
ESI:0013EB28
EDI:0013EB28
CS:EIP:001B7C81EB33
SS:ESP:00230013EA94 EBP:0013EAE8
DS:0023 ES:0023 FS:003B GS:0000
Flags:00000206

Stack Trace
Address  Frame    LogicalAddr    Module    SymbolName + Offset
7C81EB33 0013EAE8 0001:0001DB33 C:\WINDOWS\system32\kernel32.dll RaiseException + 82
004D0E5F 0013EB28 0001:000CFE5F D:\setup.exe
0047941B 00AFFE70 0001:0007841B D:\setup.exe

[jrpsu]

I experienced this same error while installing LabVIEW 7.1 on a Windows XP machine setup by our IT department.  I downloaded and installed the latest version of Windows Installer (3.1) as recommended in these threads, however, this did not fix the error.  I then noticed that the "My Documents" folder was linked to a network drive that couldn't be found.  I reset "My Documents" to the default folder and the installation was happy.

[Skoorb]

I'm running into this same problem with a fresh install of LV 7.1 on a 2Ghz gateway laptop running Win XP home edition.

I've tried the suggestions above without success as well.

Here's the text of the error:

MsiError 267: 1: 2707 2: NIDIR
Exception code: E06D7363 ()
Fault address:  7C81EB33 0001:0001DB33 C:\WINNT\system32\kernel32.dll

Registers:
EAX:0013E958
EBX:0051ED38
ECX:00000000
EDX:0051ED38
ESI:0013E9E8
EDI:0013E9E8
CS:EIP:001B7C81EB33
SS:ESP:00230013E954 EBP:0013E9A8
DS:0023 ES:0023 FS:003B GS:0000
Flags:00000206

Stack Trace
Address  Frame    LogicalAddr    Module    SymbolName + Offset
7C81EB33 0013E9A8 0001:0001DB33 C:\WINNT\system32\kernel32.dll RaiseException + 82
004D0E5F 0013E9E8 0001:000CFE5F D:\setup.exe
0047941B 00AFFD10 0001:0007841B D:\setup.exe

Is this an installer error or a problem with kernel32.dll?

Any help would be appreciated,

[Skoorb]

Has anyone made an progress with this problem?

I've searched the MSDN for more info on MSI error explanations but have not run across anything yet.

[jrpsu]

Once I corrected the bad "My Documents" target, the error went away and LabVIEW 7.1 installed just fine.

[kaptkz]

The main network administrator was able to install it from his end, so I wasn't able to try resetting the "my documents" location which was indeed on a network drive and not the usual default location, so that might have worked but I'll never know!

Thanks for the suggestion

[Skoorb]

I took a look at the "My documents" folder and it appears to be fine on my machine. What was it that you did that remedied the problem?

[jrpsu]

When I first tried to install the software, "My Documents" was pointed at a folder that didn't exist on the computer.  It was a network drive.  I am using the computer off the network, so, the folder wasn't accessible.  I changed it by clicking "Restore Default" under the properties.  This changed the target to the standard "c:\documents & settings\...".