cRIO 9023 not booting correctly

[Corny]

I have a crio 9023 that is failing after installing any software to it. Attached is the console output:

                            cRIO-9023 Boot

Copyright 2008-2009 National Instruments Corporation

Bootrom version: 2.1.2f2

Creation date: Jan  7 2010, 16:07:25

f

Press any key to stop auto-boot...

1

0

auto-booting...

boot device          : usbms

unit number          : 0

processor number     : 0

host name            : lvrt

file name            : /c/ni-rt/system/vxWorks

flags (f)            : 0x8

Attaching to USB disk device...

USB mass storage firmware version: 1.0.0f2

Using SST NANDrive

Reliance File System Driver

Datalight Reliance v3.2.2 Build 1376BV

VxWorks Edition for ppc603

Copyright (c) 2003-2008 Datalight, Inc.  All Rights Reserved Worldwide.

Loading /c/ni-rt/system/vxWorks...2885248

Starting at 0x10000...

USB mass storage firmware version: 1.0.0f2

USB disk /c þ

                            cRIO-9023 Boot

Copyright 2008-2009 National Instruments Corporation

Bootrom version: 2.1.2f2

Creation date: Jan  7 2010, 16:07:25

Press any key to stop auto-boot...

1

0

auto-booting...

boot device          : usbms

unit number          : 0

processor number     : 0

host name            : lvrt

file name            : /c/ni-rt/system/vxWorks

flags (f)            : 0x8

Attaching to USB disk device...

USB mass storage firmware version: 1.0.0f2

Using SST NANDrive

Reliance File System Driver

Datalight Reliance v3.2.2 Build 1376BV

VxWorks Edition for ppc603

Copyright (c) 2003-2008 Datalight, Inc.  All Rights Reserved Worldwide.

Loading /c/ni-rt/system/vxWorks...2885248

Starting at 0x10000...

USB mass storage firmware version: 1.0.0f2

USB mass storage firmware version: 1.0.0f2

USB disk /c þ

 (it reboots again after this point and starts over)

Any ideas what to do? The status LED3 is constantly lit (indicating critical error - contact NI).

I have reinnstalled, formatted etc etc etc but to no results. (safe mode works) All IP settings are OK. This is only happening to this controller, and the controller is new out of the box. As said, installing the same software to another 9023 controller gives no issues. (We have currently 8 other 9023's running the same software as well)

[JensG69]

I recommend to do exactly what the LED tells you to do: Critical error, get in contact with NI. Especially since the system is new and out of the box. Send it back and get it replaced...

Regards, Jens

[Corny]

Well to finish how this went:

The cRIO was a spare part we have as backup for a machine. It has been stored 6 years.

It is a critical component so we always have these in spare to be quickly replaced in case of system failure. So we had a lot of issues when the spare part did not work, when we got a system failure after 6 years at that specific system - where the point of having the spare part is to have as low downtime as possible.

NI said it had exceeded the 5 years warranty so it does not help if it is straight out of the box or not.

The end customer has lost faith in NI due to both an invoice for repair costs, but the costs for the system downtime are bigger. They refuse to pay repair costs for an unopened spare part.

So in the end I am upgrading to a newer model instead of repairing this, have ended up having a customer that has lost faith in NI, got furious about repair bills, and is scared of system downtime even if we buy an additional cRIO for spare part use per machine.

[Corny · Accepted solution]

Case got solved and a good solution was found with NI.

Customer happy 🙂