install error - labview 2009 run-time

[bberks]

I am trying to install the labview 2009 run-time on a computer that has no NI software of any kind installed.

I am logged into the computer as administrator and the machine is a windowsXP system with plenty of hard drive and memory.  I get the follwoing error message:

 

This says something about Windows Installer is not correctly installed.  I then went to the microsoft website and downloaded and re-installed windowsxp installer. Then, re-tryed to install the NI Labview 2009 run-time, with the same results.

What do I try next?

Thanks,  bberks

[aeastet]

Did you try re downloading the LabView Runtime engine? I would try this and see if it works.

[bberks]

I also try re-downloading the run-time from ni.com full and small install versions.  Both have the same results with the same error above discribed.

[smercurio_fc]

That's a Windows error, so you should look over this Microsoft KB article: http://support.microsoft.com/?kbid=315346.

Just to rule it out: are you running 64-bit?

[bberks]

I am using WindowsXP SP3 32bit

I did try all the steps in  http://support.microsoft.com/?kbid=315346 but I am still getting the same error when trying to install the 2009 run-time 32bit version.

Any other suggestions?

[Tanya_V]

I just want to clarify that you tried to Method 1 and 2 in the Microsoft KB. You tried both reinstalling and reregistering the Windows Installer?

[bberks]

Yes.  I tried both methods.

Thank you for any help or ideas....

[Tanya_V]

What versions of the Windows Installer did you download? The version linked to the Microsoft KB doesn't support XP SP3. Version 4.5, however does support that service pack.

[bberks]

My windows is XP Pro SP3, and installer 4.5.  This is the latest updates from windows update website.

Sould I use a different version?

[Tanya_V]

That version of the installer should be fine. Have you confirmed that the installer service is running as per this Microsoft KB # 324516.