install error - labview 2009 run-time

[bberks]

I have tried everything in the MS Bullentin with same results.

Let me know if there is anything else that I should try or what the next step is?

[Tanya_V]

Have you tried installing any other software other than National Instruments software? Does that work?

If that doesn't work, we're probably at a point where you will have to reformat your computer and reinstall Windows. This is never a popular choice but it would probably save more troubleshooting time.

[bberks]

I did download and install a software that is not NI and this completed just fine.

Any other suggestions?

[Tanya_V]

Have you tried installing any other NI software? If not, try downloading and installing the NI-VISA driver.

Also, what software were you able to successfully install?

Take care!

[bberks]

I did try to install the visa program "visa462full.exe" with simiilar error message (see attached error message that popped up).

I was able to install non-NI program "Spybot - Search & Destroy" download link:

http://download.cnet.com/Spybot-Search-amp-Destroy/3000-8022_4-10122137.html?tag=mncol

does this tell you anything?  Do you think my only option is to re-install complete windowsXPsp3?

[Tanya_V]

Are you installing from an administator account, or a user with full privileges?

[bberks]

Installing from Administrator account. 

[Tanya_V]

Has any NI software ever been installed on this computer before? It may be worthwhile to go to Add/Remove software and look for National Instruments.You could also check your Windows Registry for a National Instrument item. Open the Registy Editor selecting Start»Run... and type regedit. In there look for HKEY_CURRENT_USER»Software»National Instruments. Remove any National Instruments items.

Can you also try installing something like Firefox?

Again, we can spend more time troubleshooting but it could be faster to re-image your computer.

[bberks]

I installed Foxfire just fine. 

I did clear out an entry for NI software.  I also ran the uninstaller for NI and removed everything.  Then I checked the "programs" folder for any NI folders and deleted one finding.

Last, I re-installed the runtime but still got the same error message.

Would it be any use to send you a copy of my registry?  Please send me your email if that would be a help. 

Regards,

Ben B.

[bberks]

One other thing.... I don't have any NI software installed on the computer.  Only previous attempts at installing the runtime.