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serial number during installation

Please I need help!
The software installation for my mydaq isn't accepting my serial number, it always saying "AA####### does not apply to any National Instruments products." I called mydaq costomer service number and they said the serial number is vaild. My computer is still not accepting it and I do not know what else to do. 

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Hi odarj,

 

your customer support should know how to handle such problems.

 

There are more ways to activate your software! Please ask your local NI support team!

Best regards,
GerdW


using LV2016/2019/2021 on Win10/11+cRIO, TestStand2016/2019
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