usb 3.0 camera black screen

[RickyQ]

I am using a Basler USB 3.0 ace camera.

The first problem I am meeting is in the Measurement & Automation Explorer, the camera only shows black screen under both 'grab' and 'snap'. I changed the exposure time and brightness, the problem still remains. However, when I increased the brightness and put the camera under a light, the screen becomes a little gray. I am wondering how to solve this problem. 

Second, in my Labview, I can only see a white screen in the camera area. 

Here I attached some screen shots and Labview code. Hope anyone can help me!!!

[billko]

The camera must have come with some sort of app.  Does it work with the software that came with it?

[Bob_Schor]

NI has a White Paper on Getting Started with USB3 Vision here.  Have you seen this?  It sounds like this (very nice) camera might not be immediately "IMAQdx-plug-and-play" ...  It also looks like you need at least LabVIEW 2013 -- is that (or 2014) what you are running?

Bob Schor

[RickyQ]

Thanks for reply. It still just showing black screen and even not sensitive to light using the software came with it... 

[RickyQ]

I updated the driver as the White Paper suggested but it still just black screen. What even worse is that it even doesn't sensitive to light now. Just black screen anytime. Do you have any other ideas? 

[RickyQ]

And I updated the driver programme as the Labview White Paper suggests, the camera could not even been found in the software it came with. 

[Bob_Schor]

Hmm -- you know, we Software Guys always blame the Hardware ...   Is there a possibility that the camera isn't working?  Have you tried the camera and its included software (not LabVIEW) on another PC?  Once you are reasonably sure you don't have a Hardware problem (which could be Camera, PC, or even the cable -- you do have a USB3 cable, don't you?), we can think about the Software.

BS

[RickyQ]

Thank you so much for your hint. I checked the camera and replace the lens. Now the camera can obtain pictures now. However, my Labview program still cannot show the camera, only white screen. You can see from the screen shot. Do you know how to resolve this? 

[Karl-G]

In what software is the camera correctly capturing images? If you are manipulating camera properties (gain, exposure, etc.) in MAX or Pylon, I would make sure that your LabVIEW VI is not overwriting these attributes with out of range values.

[RickyQ]

I just made some adjustment. In both Basler Pylon Viewer and the Measurement Explorer for Labview, the camera is correctly capturing images. My problem is in the Labview program, the image part would not showing any images, just blank white. You can refer to the screen shot and program in previous replies. I doubt it maybe some Labview setup for the camera? What do you think?