Identification of a daq board

[RobertoBozzolo]

Hello all,

in a try to give the user some informations on the board included in a test system I tried using DAQmxGetDeviceAttribute to retrieve product and serial numbers, but got strange results!

On a brand new PCIe-6320, the product number retrieved by CVI is 1948632260 (or 0x7425C4C4), while the serial number is 24245542 (or 0x171F526 as reported by MAX).

How do these values map to respectively 781043-01 and HB5385464 which are listed on shipping documentation?

( I have found that 0x17... number near a barcode on the lable on the packaging, but as you know the box is normally thrown away one second after the equipment is received by the customer  )

[ebalci]

Hello Roberto,

The product and serial numbers are supposed to be different as you already know.

Serial numbers are generally printed under the NI barcode on the box.

Since the serial you get matches the one on the box, I would think they shipped it correctly 😉

The product number must be a unique number that NI stores inside the board and I really don't know how it is generated 😞

[RobertoBozzolo]

Hello ebalci,

yes, I know product and serial number are different beasts  but the problem is that values reported by both MAX and CVI functions are different from product number on catalogs and shipping documents, and retrieved serial number is different from shipping documents. So when I need assistance / repair on a board, which number do I have to report to NI personnel?

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ebalci ha scritto:

Since the serial you get matches the one on the box, I would think they shipped it correctly 😉

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It' s bit different: the label on the box clearly states "S/N: HB5385464" which is different from the one shwn by MAX and CVI. In a different place there is an independent barcode and the number reported by both MAX and CVI, without any identification label: it could be some internal wharehousing code, as far as I can understand from the label!

[m.amoruso]

Hi,

in case of failure, the serial number and part number are those stated on the physical card. Alternatively you can see the serial number in max, all the digits after the "x".

[RobertoBozzolo]

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m.amoruso ha scritto:

Alternatively you can see the serial number in max, all the digits after the "x".

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Nope: shipping document says "HB5385464", MAX reports "0x171F526"

[RobertoBozzolo]

Nobody has additional comments on this subject? I have verified the same situation on a 6008 board we have so it seems consistent

[ebalci]

I don't remember a HB... type code on the box.

But I remember NI prints the same serial number with the barcode ON the board itself.

So even if you throw away the shipping box, it is still written in hex on the board's PCB and I'm quite confident that it is the same as number reported by MAX or related CVI functions.

Can you check the board's PCB surface and see if you have a matching label there?

[msaxon]

For the absence of doubt, here is a scan of a typical box label for an NI product (first one that came to hand):

Any normal person, e.g. almost any of my customers, would say that the number beginning 'HB' is the product serial number, whereas MAX and the label on the board report the 16D7B49 number.

[RobertoBozzolo]

Thanks Martin, that's exactly what I was saying: both the box and shippind documents report that "BX...." serial number, while stickers on the board, MAX and CVI report the "other" number.

It's not a serious problem but it amazes me a bit...