NI MAX not detecting USB interface

[hussainbasha]

Hello

I am using Tektronix PWS4323 Power supply with USB interface to windows XP machine.

I have problem with NI MAX 4.1, its not detecting power supply, but i can see it in VISA Interactive control as USB0::0x0699::0x0391::C020145::INSTR.

Any advise, should i upgrade NI MAX version ? please advise.

[JiwhanS · Accepted solution]

Hi hussainbasha,

Check out the link below with steps to help troubleshoot your issue with the USB device:

USB Device Missing in NI-MAX but Is Present in Windows Device Manager

https://knowledge.ni.com/KnowledgeArticleDetails?id=kA00Z0000019La2SAE&l=en-US

[hussainbasha]

Hello Jiwhan S

Thank you for your response,  it has helped me to understand the issue. 

I tired uninstalling all the NI drivers and re-installed, after that it was able to detect the USB interface, later i was able to communicate.

Appreciate your help

Thanks

Hussain