runtime installation: unknown error, details box: No details available

[cividan]

Hi, when I try installing the run time on a couple different computer on my network I get this error message right after the installer finish extracting files: an exlamation mark in a yellow triangle and Unknown Error

I can press OK and the installer close or I can click details and when doing so in the details msg box I have: No details available

The installer close and nothing install.

I tried running the autorun from C:\National Instruments Downloads\NILWCVIRTE2009SP1 this does pop up the screen but when I choose to install the runtime I get the same error box.

I have tried with different account on different computers (domain or local administrator accounts) and nothing change I always get this error.

i tried 2 different version of the latest runtime with same result but if I install the runtime version 8 it works fine.

here is the 2 file I downloaded from NI website:

NILWCVIRTE901.exe                     size:   60,058,144 bytes

NILWCVIRTE2009SP1.exe             size:  125,556,832 bytes

I got that problem also when trying to install a package that has been compiled by labwindows 9 wich includes the standard runtime, as soon as the setup start I get that unknow error so I'm guessing that error comes from the runtime error.

Any help would be appreciated.

[Christopher_T.]

Hi cividan,

I am a little confused as to what the error is. Can you send a screenshot of it?

Thanks!

[cividan]

Here is a screenshot of the error I receive. In case I didn't mention it I tried installing the application using both local administrator and domain administrator account and nothing change, always same error message.

[msaxon]

I wonder...

(1) Try putting the installer files in a folder directly off the root, where the folder name contains no spaces (e.g. C:\CVIRTE2009SP1), then running it from there.

(2) If that doesn't work, try using subst to assign a drive letter to the folder containing the files:

subst z: "C:\National Instruments Downloads\NILWCVIRTE2009SP1"

then run z:\setup.exe.

(3) If that doesn't work, try copying the files to the root of a memory stick and running from there.

[cividan]

(1) no luck

(2)  no luck here either

(3) no good either

would have been very surprising if that would have work but it was worth a try...

[Christopher_T. · Accepted solution]

Hi cividan,

Can you run the installer from command line and do a log?

Instructions can be found here:

http://digital.ni.com/public.nsf/allkb/AB597E885DB7D16B86256E92006DB232

Thank you!

[cividan]

Hi, I found what was causing the problem,the problem comes from my antivirus (Fortinet Forticlient 4.2.0.250) if I shutdown the antivirus the setup start as it's supposed to but if I turn the antivirus back on the problem reappear when I try to Install NI product. Thanks for the help.