Lookout Direct error: "Logos executable has encountered a problem and needed to close."

[davey31415]

I'm using Lookout Direct 4.5.1 (build 19) and see the following error after logging in to Windows XP Home:

Logos executable encountered a problem and needed to close.

I created a new process, added a hypertrend object, saved, rebooted, and the error did not occur after the first reboot but started again after subsequent reboots.

I spoke with Automation Direct tech support and they recommended typing the following two commands at a command prompt:

lktsrv -remove

lktsrv -install -manual

I tried this, rebooted and the error persisted.  Any ideas on what else to do here?

Yesterday I had been working on finishing up a project using Lookout Direct and this error started occuring.  I reformatted the computer, reinstalled Lookout Direct and had no problems.  Today the error started again.  The only other software I had installed on this PC was Automation Direct's DirectSoft 5. 

The guy I spoke with at Automation Direct said there was once a form or post on NI's site detailing a method to fix this problem but since recent website changes he is no longer able to find it.  Is anyone here familiar with that?

Best regards,

Dave

Message Edited by davey31415 on 04-05-2010 02:15 PM

Message Edited by davey31415 on 04-05-2010 02:16 PM

[davey31415]

Here are the error details:

szAppName: lkcitdl.exe

szAppVer: 4.2.0.20

szModName: unknown

szModVer: 0.0.0.0

offset: 0012e7e8

[davey31415]

I just tried the -remove and -install -manual commands with lkcitdl instead of lktsrv.  After the first reboot everything seems to be working again. 

[davey31415]

I saw the Logos executable error twice more and also ran into a "waiting on time service error" when opening Lookout Direct, the latter of which prevented Lookout Direct from opening at all.

In both cases removing and reinstalling the services fixed the problem (reboot afterwards).  If anyone is dealing with either of these errors I'd suggest typing the following into a command prompt (start -> run -> cmd):

lktsrv -remove

lktsrv -install -manual

lkcitdl -remove

lkcitd -install -manual

You should see a dialog box which requires you to click OK and states that removal was successful after the two -remove commands.

[Ryan.S]

I don't remember if Lookout Direct 4.5.1 already uses Logos 4.5.1. You can try to install the Logos 4.5.1 from http://joule.ni.com/nidu/cds/view/p/lang/en/id/492

Directly run it.

[davey31415]

I started a thread in Automation Direct's forums related to this error and a "waiting on time service" error that I keep getting when opening Lookout Direct here: http://forum.automationdirect.com/showthread.php?p=32860#post32860

Hope it helps someone in the future.

Regards,

Dave