Problem with sending more than 1 pager alarm message

[rhawk]

We have about 8 pager alarm objects created in our application. Each one is for a different alarm. When we test the system for the first alarm, the modem dials the pager and sends the alarm code. The problem we have is if we have a different alarm the modem does not call the pager. We have to restart Lookout after one alarm is sent before a second alarm is sent.

[Ryan.S]

Maybe it's because the previous pager occupies the port and modem always, and other pager can't access it.

Try to use only one pager for all 8 alarms.
Pager.send = alarm.update

Pager.message = alarm.message

If the phone number for 8 alarms are same,  pager.number =xxxx

If they are different, use alarm area to distinguish different alarms, and use an expression to get the different phone number, like

if(alarm.areaname=xxx, number1, if(.....))

[rhawk]

Ryan,

This is the first time that I have used Lookout so I am not sure what you want me to try. I am calling the same phone number and i am sending a different code based on what is in alarm - i.e. - 222, 333, 444.

By using 1 pager for all alarms it seems like the port will still stay busy.

Can you send me some screen shots showing how to configure the pager and alarm objects?

Example of alarms that i am trying to send:

Alarm Condition: Water level in tank is too low.    Send code to pager - 222

Alarm Condition: Motor not running.    Send code to pager - 555

[Ryan.S]

Is it a Numeric pager?

pager.number=xxxxx

pager.message= if(condition1, number1, if(condition2, number2, if(condition3, ...)))

pager.send=$alarm.update

Tell me how the outcome is.

[Micham]

You should try U.C.ME-OPC from Control-See. See www.controlsee.com . You may download a trial version. U.C.ME may send alarms to pagers, cell phones(SMS), cell phones(voice), Email and Fax. You may also send SMS commands from your cell phone to Lookout to query or change tag value, or acknowledge an alarm.

Mike

[alan g.]

If you use an external program such as Control-See, what initiates the page from lookout?

Can you delay pages? For example, only send the alarm to the pager if the operator does not respond for 5 minutes.

Thanks

[Micham]

Alan,

U.C.ME-OPC connects to Lookout using OPC. Lookout is the OPC server while U.C.ME is an OPC client software. Once the alarm is triggered in Lookout, U.C.ME gets a messagge and initiates the alarm notification.

Yes, pages may be delayed. The administrator may define the recipients list and the timeout (in minutes) between each recipient. For more details please have a look at http://opc-sms.blogspot.com/ or at www.controlsee.com .

Mike