Installing Vision Builder AI 2012 corrupted LabVIEW 2010 installation

[mwp_eng]

After installing Vision Builder AI 2012 on a PC running Windows 7, there are many problems with all my licenses of National Instruments software.  When I try to start the LabVIEW 2010 (32 bit version) which worked fine just hours before, I get the following message: 

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Error
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The installation of this application may be corrupt. Use Add or Remove Programs in the Windows Control Panel to attempt to repair this program.

LabVIEW 2010 (64 bit version) seems to run fine.  I also have Vision Builder AI versions 3.6, 2010 and 2011 which ran before the 2012 install, but ALL three of them now state The 30-day evaluation period of the software has expired.  When I go check the NI License Manager, it says these licenses are activated and Never expire (see attached file).

I tried a Windows Restore to just before the install, but all of these problems still exist.  Is there a way to fix this without re-installing all of the software?

Thanks 

[Simon-P]

Greetings;

I had a few questions about the matter.

First, do you have both LabVIEW 2010 32bit and 64bit installed on that computer? If I understand correctly, Vision Builder 3.6, 2010 and 2011 were installed as well as both versions of LabVIEW 2010 and none of them ( except for LabVIEW 64bit ) may be opened without receiving that message, correct? Vision Builder 2011 SP1 seems to appear twice on this list while 2012 does not seem to appear. Was the Vision Builder Installation done on the default location? 

Would you be able to post a screenshot of what you see in MAX? That is to say, does max show the correct list of installed software?

Finally, this screenshot was taken after the Windows Restore, correct? If so, the 2012 is installed no more on this computer? 

If you still have the keys for the programs handy, would you be able to try to deactivate and activate the software that is giving problems?

Cordially;

Simon P.

[mwp_eng]

Hi Simon,

Yes, I have both LabVIEW 2010 32-bit and 64-bit installed on the computer.  

And Yes, I could not open any of the programs, except LabVIEW 64-bit, all of the Vision Builder programs told me the evaluation period was done and LabVIEW 2010 32-bit said it was corrupt and would not start.

Yes, the Vision Builder installation was done using the default location.  I did not see any mention of uninstalling past versions and since I had 3.6, 2010 and 2011 installed with all working, I figured that I did not need to uninstall them before installing version 2012.

In the mean time, I tried several things to try and get this computer working.  Since it is my main development PC, I needed to get both LabVIEW programs working again.  Since the Windows Restore did not work, I undid the restore and did the following:

I found this link in the forum about the license file locations: 

http://digital.ni.com/public.nsf/allkb/C6356E472827F519862578FF003C9F26

I started looking at the license files and did not find any marked as Evaluation as the link suggested.  So, I made a backup copy of all of the license files associated with any of the Vision Builder versions.  Then, deleted all of them.  I started adding them back in one by one using the NI License Manager and selecting Options> Install License File.  I did not add the Vision Builder 2012 version back in.

Vision Builder 3.6, 2010 and 2011 now work and when I tried LabVIEW 32-bit, it worked!  

Since all were working, I tried installing Vision Builder 2012 on an older laptop (Windows XP SP2) with no problems.  That laptop only had LabVIEW 2010 installed on it and no previous versions of Vision Builder.

So, is there anything more I need to do on my development PC?  I'm just worried that if I try installing any other National Instruments software in the future on this PC, it will give me the same issues?

Thanks,

Mike 

[Simon-P]

Greetings, Mike;

First and foremost, it is great to hear that you are up and running again. 

I do not believe that there is anything else that you need to do with the development PC; from the steps that you took it seems indeed that there should have been no problems in the first place with the installation; that something might simply have gotten corrupted during the process. You are also correct in assuming that you should not need to rid yourself of previous versions of Vision Software to have your installation working.

Now, there should be no problem if you do decide to install any NI Software in the future on that PC, but I will make some research to see if I may find a bit more concretely what may have happened. 

I thank you kindly for your time, and have a great day.

Cordially;

Simon P