Timeout occurs in MAX when grabbing an immage from a basler Scount scA1000-30gm camera

[iamzen]

The camera is connected to Intel InBusiness 10/100 Network adapter in a Windows PC.  Pylon GigE Vision Streaming Filter driver is used.  The Firewall for this adapter is OFF.  The camera works fine with the Pylon Viewer.  MAX detects the camera but either Scan or Grab results in no image and Timeout error.  The version of MAX is 4.5.0f0.

I saw a discussion thread on the Machine Vision forum where a similar problem was posed.  It is marked as solved.  I cannot tell what the solution was.  Anyway I did set the Packet size to 1500, which made no difference.

 Am I missing some component in the LabVIEW 8.6 installation?

Thanks in advance.

Zen

[iZACHdx]

Hello,

It would be useful to know which driver is actually associated with the camera. We do not recommend having two drivers installed for the camera so if you have IMAQdx installed, I would remove the third-party driver to avoid any driver conflicts.

-Zach

[iamzen]

Hi Zach,

Can you be a bit more explicit?  I am not experienced using GigE cameras.

How can I tell which driver is associated wit the camera?

In "Local Area Connection 2 Properties" for the Ethernet interface card used for the camera I have checked "Pylon GigE Vision Streaming Filter".  Is this the driver that I should NOT use?  If so I can Uninstall it.  Then, how do I install the IMAQdx driver?

Thanks,

Zen

[iZACHdx]

Hello,

If you open Measurement & Automation Explorer, is your camera listed under IMAQdx Devices? This should tell us that it is associated with that driver. Additionally, if you select you camera under this listing and right-click it, you can select camera and then make sure the the proper camera is selected.

-Zach

[iamzen]

Hi,

In Measurement & Automation Explorer (MAX) the Basler camera is under NI-IMAQdx.  Indeed, when I right click the camera in the NI-IMAQdx list (there is only one camera listed since there is only one camera attached to this computer) the camera gets selected.  Clicking on the Camera Information tab at the bottom, correctly lists the camera and its attributes.  So, that part seems to be correct.  Now, clicking either Snap or Grab results in a timeout without an image.

Zen

[BlueCheese]

Can you give the exact error text?

Eric 

[iZACHdx]

Hello,

That sounds good. Have you tried increasing th timeout setting in your Acquisition Attributes tab for you camera?

-Zach

[iamzen]

The exact error message is: Error 0xBFF6901B, Timeout.

I have increased the timeout in the Acquition Attributes tab from 5000ms to 15000ms.  Now it takes longer but the result is the same, still get the timeout error.

Zen

[BCho]

Hey Zen,

I think the cause of this issue is the fact that you are not using the IMAQdx driver. I would be curious as to which version of the IMAQdx driver you have installed. You can determine this in MAX under the Software tab. You should see an entry entitled NI IMAQdx X.x. Also, if you can not associate the driver with the IMAQdx driver in MAX, you should be able to do this in you Device Manager. In Device Manager, you should also be able to tell what driver you currently have associated with the camera. If you do not have the IMAQdx driver set up to be the driver for this camera, I would expect that you would not be able to properly acquire from the camera in MAX.

[iamzen]

Hi Ben,

In MAX under software tab I see NI-IMAQdx 3.2.

In Device Manager, for the ethernet interface used with the camera, I see that device driver provided by Intel is used.  Also, in the properties of the ethernet interface, I see that the Pylon GigE Vision Streaming Filter is used.

I am not sure how to associate the IMAQdx driver with the camera via the Device Manager.  Could you explain that?

Thanks,

Zen