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accessing cameralink camera from PCIe1473r - one specific camera not accessible

I'm running Windows 10, LabVIEW 2020.0.1 along with most recent NI-IMAQ, RIO, and FPGA drivers/modules. I have a PCIe-1473r framegrabber and a Basler acA2000-340kc camera.

 

We're using variations on the 10-Tap 8-Bit Camera with DRAM example. I have 4 similar set-ups. 3 of them work fine. I have one camera that no matter which set-up I move it to, I get the same error. At least one other camera works with all of the rigs, so I'm pretty sure the issue is with that camera, not cables, cards, computers, etc.

 

I attached a screenshot of the error. The big problem I'm having is that I can't even connect to the camera, so I can't check if something got messed up in its registers using Pylon. Of course, I suppose it's also possible that the camera is broken, but I'm not sure how to check that without being able to connect to it.

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Also, unlike other cameras, this one doesn't power up (LED on the back doesn't come on) when I run the VI, so wondering if it's a problem with Power Over Cameralink (but again not sure how to test that possibility)

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