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Serial port communication using "measure for Windows" with Inficon XTM/2

I am trying to establish Serial port communication with an Inficon XTM/2 Deposition Monitor using "Measure for Windows" Version 2.0.

I understand from talking with the Inficon engineers that the "device specific command (dsc)"  needs to be followed by a decimal character or hex character 6.   In the test instrument page of Measure I try entering the dsc "H"  followed by  /6 or /006  but I get no response from the instrument.  The "H"  command simply requests the software version of the instrument.

I'm actually entering  "H/6"  without the quotes.    How do I enter the 6 character which is required by the instrument to accept the command.

The serial port on the pc works with other applications.   I have tried both a stright through 9 pin cable as well as a  2/3 pin reversed cable with no success.
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