BSC203 motor is not appearing in APT config

[elenifarmaki]

Hello everyone,

I am quite new with Labview and APT so I would really appreciate your help. I installed Labview 16 (64-bit) on my 64 OS laptop. I have a new set up in my lab with a BSC203 controller and I am trying to connect everything together. After installing APT software from disk provided by Thorlabs, I wasn't able to find and insert MG17 Motor as an ActiveX in my Labview code. Therefore, I uninstalled the disk version of APT and downloaded the 64-bit version provided by Thorlabs site. That worked perfectly for the Labview, since I could find the MG17. However, APT User and APT Config still are not working. When I am trying to create a simulating configuration in APT I am not able to find as an option the 3Ch Stepper Driver BSC203 as a control unit. Can someone please help me figure out the problem?

Thank you very much for your time.

Kindest regards,

Eleni F

[AshleyNunn]

Hello Elleni,

My name is Ashley Nunn. I am an Applications Engineer at National Instruments.  

Thanks for your post!

Unfortunately, I am limited in how much I can help because I'm not familiar with the 3rd party software. 

I have taken a look and found some documents I hope will be useful:

https://www.thorlabs.com/drawings/90b63661c30239c4-DDFFA64A-D4C9-9B8B-CA7E8BE7CB2852E7/BSC202-Manual...

https://www.thorlabs.com/images/TabImages/GuideToLabVIEWandAPT.pdf

https://www.thorlabs.com/NewGroupPage9_PF.cfm?ObjectGroup_ID=1704

I would recommend contacting Thorlabs to see what insight they can provide. 

Some general advice would be to check compatibility and any driver or software versions. 

Kind regards, 

Ashley Nunn

[elenifarmaki]

Hello Ashley,

Thank you very much for your time and response. Unfortunately, I have already read thoroughly these documents but I couldn't find something relevant to that problem. I also contacted Thorlabs technical support but they don't respond.

Thank you again for your time.

Kindest regards,

Eleni Farmaki

[AshleyNunn]

Hello Eleni,

The only thing I can think of trying is downloading the 32-bit version of LabVIEW and the 32-bit versions of the apt software. 

I found a few old forum posts that could be useful:

https://forums.ni.com/t5/Machine-Vision/APT-MGMotor-Where-can-I-find-it/td-p/2662257

https://forums.ni.com/t5/Machine-Vision/Use-of-APT-objects-in-64-bit-LabVIEW/td-p/1912277

Do you have a specific need for any 64-bit versions of the software? 

Thanks,

Ashley