Softmotion module failed to transition to active mode with error -77006

[edolch]

Hi

I am trying to configure a motion axis using Softmotion and a PXI 7842R. In order to create the axis I have used an example project from the LabVIEW help which is called "Servo Interface". I adapted this project to be used with PXI 7842R. Once I compiled the FPGA servo interface code, I tried to run the RT interface program but it didn't work. An error message appeared with code -77006. In addition, when I reboot the PXI an error message appear saying "NI Softmotion module failed to transition to active mode with error -77006". This message appear even when the project is not opened in the host. I think there is an issue with softmotion configuration or axis configuration, but I don't have any idea how to fix it. I tried enabling the axis in the project, deleting the axis in the project and creating it again, but didn't make any difference.

Has someone experienced this problem before? I will be very grateful for some advice.


Thanks

Edo

[Burt_S]

Hello Edo,

I have seen this problem before with a mismatch between the LabVIEW and SoftMotion versions that have been installed.  Is it possible that you upgraded LabVIEW 2010 to SP1 without upgrading SoftMotion to SP1 as well?

[edolch]

Thanks Burt,

I checked the installed software and reinstall NI Softmotion module in both the host and PXI however the problem remain the same.

I am a little confused with software requirements needed to perform my application. There are a lot of software, versions, patches, service packs... and it will be useful a brief compatibility guide to save time along the configuration process.

Thanks for your time and

Best regards

Edo

[Highland_Controls]

Take a look here

[edolch]

Thanks but it seems to me that it isn't so simple. In fact, in order to be able to deploy an axis in a RT tarjet, a support engineer at NI recommended me to install "NI Industrial Communications for Ethercat 2.1". Unfortunately it didn't fix the problem.  In addition, NI RIO needs to be installed too, and I think there is some incompatibility between all these programs.

Thanks again

Edo

[Burt_S]

We should still confirm that this is not a software incompatibility issue before investigating any other possible causes.  Could you post a screenshot of the software installed on your controller?  The easiest way that I know to do this is to open up Measurement and Automation Explorer (MAX), expand Remote Systems, find your target, then expand the software section and then take a screenshot.  This will let us see everything that is installed and the version numbers.

[edolch]

Hi Burt, Sorry for not writing earlier. Attached you can see the information you requested. I Hope this helps. Any question please ask me. Thanks for your time.

Regards

Edo

[edolch]

Sorry, I forgot to attach the file.

[Burt_S]

It looks like your version of LabVIEW Real-Time could be updated on the controller, but I doubt that updating this will resolve the issue you are having.  I think at this point your best option will be to contact support.  http://www.ni.com/support/

[JesusG]

Hi,

this issue is documented on CAR#288475. Please, contact your NI local branch for further information.

Regards,

Jesús,