Bluescreen after inserting DAQCard

[eroberts@water.ca.gov]

I have a Dell Precision M20 laptop with XP Professsional installed.  Labview 8.5.1.  After installing a DAQCard-AI-16E-4, I get a bluescreen with the following message: Page Fault In Nonpaged Area, with 4 hex locations.  We have three indentical DaqCards, they all work in other brand laptops.  These cards have never worked in this Dell M20.  Had a Dell Tech replace the PCMCIA card slot assembly, uninstalled and reinstalled all Labview software.  No help. Any ideas?

[NI-Bongo]

Hi eroberts,

Does this occur immediately after you install the device or after a while?  Also, are you able to get a Dr. Watson error capture log or anything similar?  We have seen these Page Fault errors in the past, but they tend to be pretty elusive as far as the root cause.  Any additional information about NI drivers or other software you have installed would be helpful as well.

[Neil_S.]

In addition could you provide the kernel memory dump for the crash?  Sometimes additional information can be gained from this memory dump.  For information on obtaining a kernel memory dump take a look at:

How Can I Create a Kernel Memory Dump When Windows Crashes? (http://digital.ni.com/public.nsf/websearch/581127525C80606A862570BE0003111D?OpenDocument)

Let us know.

Regards,

Neil S.
Multifunction DAQ PSE
National Instruments

[eroberts@water.ca.gov]

The bluescreen occurs approx 7 seconds after inserting the DAQCard.

I collected a kernel memory dump as requested, but the file size was 224MB.  Even zipped it was 65MB.  I was not able to post.  Would a small memory dump suffice?

[NI-Bongo]

Hello eroberts,

If you opload the larger dump on ftp://ftp.ni.com/incoming and post the file/folder name here, we could access it and take a look.  Otherwise, a smaller dump would be our next best option.

[eroberts@water.ca.gov]

Thanks, John.  I have posted the file "eroberts Memory Dump" as you instructed.

[NI-Bongo]

Hi eroberts,

I'll be looking over the dump with some of our developers.  I'll post back with the results of our investigation.  Thank you for sending it!

[Neil_S.]

I took a look at the dump, but it looks like it is corrupted.  Maybe the crash prevents the dump from being correctly written.  Did you do a small memory dump or a kernel memory dump?  It looks like a kernel memory dump (due to the size) but I want to just check for sure.  I guess, you can try creating a small memory dump and I can see if this provides any more insight.  The small memory dump often has enough information to debug the problem and a kernel memory dump is not always necessary.  It is just nice to have.  However, since it doesn't seem to work, lets try the small dump.  You can post it to the same place.

Regards,

Neil S.

[eroberts@water.ca.gov]

OK, I have posted the file; eroberts minidump.zip

Thanks.

[Neil_S.]

From the crash dumps it looks like the crash occurs in gtipci21.sys which is part of the Texas Instruments PCI GemCore Based SmartCard Interface.  I am not too familiar with this driver but from what I can figure out from looking online it looks like it is the driver for the TI CardBus Controller.  I would try disabling this driver to see if the crashing will go away.  It will be required for the DAQCard to work, but it would be worth a shot to try and disable the driver temporarily.

You will also want to see if Dell or someone else has any updates to this driver.

I don't have the symbol files for the gtipci21.sys so I am not sure what actually causes the crash and this may be a very difficult problem to debug without the computer in front of us to see what is going on.

Regards,

Neil S.