NI PCI 4351 errors

[nizkorod]

I have a PCI 4351 thermocouple card and I am trying to use it under Windows XP. The following software was installed on the PC:

Card driver: ni435x_v21 downloaded from National Instruments website

NI-DAQ version 6.9.2f4
NI-PAL version 1.5.5f0
NI-VISA version 2.6.0
Labview 6.1 full version
Measurement an Automation Explorer that came with Labview 6.1

The control panel of the PC shows the card correctly installed and working without conflicts. Measurement and Automation Explorer from NI detects the card too but the card fails the test. The error code 10401 informs me that this is an "unknown device". I tried it with another PC, now using the latest version of NI-DAQ, NI-VISA, and automation explorer but the result was the same

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QUESTION
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Is it safe to assume that the card is toast? (It was in a drawer for a while, so that is a possibility.)

[Erick]

Hi nizkorod,

Thanks for contacting National Instruments. I understand you are having a problem with your PCI 4351 board. Windows seems to be recognizing it, but the card does not pass the self-test in Measurement and Automation Explorer. This definitely appears to be a hardware problem since this is happening on two separate computers with different versions of NI-DAQ. The PCI-4351 should be working on both computers, with either NI-DAQ 6.9.2 or the latest 7.x. The board isn't completely toast though and can most likely be fixed. If you would like to get this board repaired then please give NI a call at 1-866-275-6964 and we can set up a repair.

Have a great day!

Erick D.
NI Applications Engineer