how to get a PCI-6052E working with labview 6.0 and windows XP

[mstenner]

I'm having trouble getting our new PCI-6052E working.
In MAX, it complains of an error -10401: unknownDeviceError

"The specified device is not a National Instruments product, so the driver does not support the device, which can happen if the driver was released before the device was supported, or the device has not been configured using the Measurement & Automation Explorer."

I'm using NI-DAQ 6.9.3f3, MAX 2.2.0.3010
All of these are freshly installed on a new XP machine.

MAX does "recognize" the device, and I can mess with stuff in Properties. It's just that the tests fail (with the above code) and I get a corresponding error when I try to use it in labview.

I doubt it's relevant, but here
's some other info:
I have labview 6.0.2, and am connecting the card to a BNC-2090.

Any help would be much appreciated.

[rgharrison]

There are a couple reasons why you would be getting this error. It stems from either:
1) The board not being detected correctly
2) The driver not being installed correctly

It is possible to see this error if the board was installed in the machine before the driver was installed. In which case the driver might not have got the handle to the device correctly. In many cases it is possible to right-click and delete the board from MAX and restart the machine. This will force Windows and MAX to get new resources for the hardware. By the same line of reasoning, removing the card from the machine, restarting and putting the card back in after the 2nd restart should allow the driver to get a clean handle to the card.

When the card gets assigned a device numbe
r (Device 1) in MAX, right-click and test the resources by selecting Properties. This, and running the test panel, is a good way of determining if the resources and the board are installed and configured correctly.

In many cases, reinstalling the driver corrects these types of problems. If the suggestions above didn't help correct the problem then your next step would be to uninstall the driver, remove the card and reinstall the driver. After which you would install the card.

The next step would be to test to see whether the card is damaged or not. This would require you installing the driver and then card on another machine (preferably with a different OS to narrow the troubleshooting).

All these steps yield fairly good troubleshooting info. It is important to note that typically uninstalling and reinstalling corrects this type of issue. Anyway, I hope this helps.

Ron