headbroadcast,
Please email us directly or call into us (http://sine.ni.com/apps/utf8/nicc.call_me - choose Customer Service line) as we can look at the file to see what's going on in the UB v10 package. If you are not setup on our SSP (support & maintenance) we can make an exception for this type of thing to get you back on track with this design. I am not aware of any 'quick' short cuts to get the file to export Gerber correctly again in the design except to have our Application Engineering team look at the file and determine the root cause (and likely rework the piece in the design that's causing the issue).
Since the PCB mfg company got it to work its likely been fixed in a more recent version.
Thank you for your continued support of our design tools!
Regards,
Pat Noonan
PS - I know v10 has appeared to be working for you up to this point, but if budget allows, there have been many new updates in both Multisim and Ultiboard since v10 that should make an upgrade worthwhile. If you are a regular Ultiboard user I think you'll be interested in the 1500 additional standard SMT footprints included in Ultiboard and the better back/forward annotation in v11 and the new plane/polygon creation technique and the DXF import updates in v12, among other things. Also in v11 we improved the layer pair routing/VIA placement creation using the hotkey "Q" - which now makes it extremely easy now to select 2 layer pairs (such as top / inner 1) and quickly manually route between those 2 layers by placing a VIA for quick connections between parts (this was my request and also my personal favorite new feature since v11). 🙂
If interested, our direct line in North America you can call into the NI office responsible for Multisim at (800) 263-5552. If you are outside of North America, find your local sales office here.
I apologize in advance for the sales pitch.
