Can't install multisim???

[654564589]

Hi i am currently trying to install multiSIM analog devices edition on my laptop with windows vista home edition. halfway through the install i get the error message  'Error 2: Failed to perform action Licence Manager Updating OS Compatibility'  then it carries on installing then tells me it is complete however 

it doesnt install at all. I ve repeated the process a few times to no avail. Please help!

 thanks

[LeilaFeyz]

Hi,

Do you still get the same error when installing it?Can you please send the screen shot of the error?

Regards,

Leila F.

National Instruments

[654564589]

Hi yes still getting the error when installing. I have atttached the screen shot

many thanks

[LeilaFeyz]

Hi,

Thanks for the screen shot.I never saw this error before.You should be able to install it on VISTA.I suggest to uninstall the evaluation edition and try installing again.Make sure you turn off your firewall.I will search more and see if I can solve this problem for you.Let me know if you were able to install it.

Thank you,

Leila F.

National Instruments

[RLSSpeedy]

Hi All,

How is the install going? Have you managed to make any progress. I think the most likely will be your fire wall, and I have found some similar issues resolved in that way.

If you are still having issues can you have a look in the windows error logs, and see if any more information is given there.

Control Panel>>Administrative Tools>>Event Viewer

Post back your findings and we can move on from here. 

Regards

R

[fredabc]

Hi,

I am having exactly the same problem as described above along with the same message for other components, as the installation tries to continue after the first error message. I do believe I had the software installed prior to this, which was probably an earlier version, but uninstalled it using the uninstaller provided through add/remove programs.

I am running 64bit Windows 7 and ran the installer as an administrator. I have also tried the installation with firewall and anti-virus disabled. The version I am trying to install is the education edition of 12.0.1.

Any solutions would be appreciated. I have attached the log file from the install, along with a copy of the error messaged generated in the event viewer.

Thanks.

[Rob_Ward]

Are you running the installer from a DVD or from a download?  It may be that you have to re-download the installer from ni.com 

You could also try downloading an earlier version of the software and then using NI Update Service to update to version 12 and see if that works.

Kind Regards,

[fredabc]

Thank you for your reply Rob_Ward, I was running the installer from a download and tried vairous options, including the ones you mentioned, in an attempt to get it working. In the end I found it was an issue to do with permission settings on my hard drive. It was strange as this has never been a problem for any other application apart from multisim but I managed to install it and it works now.

Thanks again.

[Mustafa88]

Hey please describe me how to install the software. I also suffer from the same problem.

Please reply soon.

Thanks

[fredabc]

Mustafa88,

You need to ensure that your permissions are correct at the location you are running the installer from. Best bet is to copy it to C:\ and run it from there. Also ensure that the permission on the programme files folder include the users; TrustedInstaller, CREATOR OWNER and SYSTEM.