11-14-2021 05:42 PM
Hi,
The saga continues:
In 2001 I purchased and received the CD-ROM for MultiSIM 2001, V6 Student. The software was later installed successfully and used in computer A (Windows 7) for years. Computer A recently died!
I decided then to install the MulitiSIM 2001 software in computer B (another Windows 7 computer). This install was only partially successful in that a Release Code is required to use the program after fourteen days. I do not have a Release code. A Google search on "NI Multisim release codes" pointed me to a NI site "Home/Support/Electronics Workbench Products Release codes" dated Sep 20, 2021. That page indicated that I should send certain information to "Contact us". Clicking on that page brought me to the Service Request Manager page "Home/Support/Service Request Manager". I attempted to put in a Service Request. However I was forwarded to another screen telling me that I should contact Braemac because Braemac is the NI agent in Australia. I contacted Braemic and completed the online query submission form..I have had zero response from Braemac!
What I am hoping to accomplish with this posting is that someone in NI support understands the situation and is willing to give me the email contact details of someone who I might contact to receive the needed Release Code. Attempts to use the NI web site have not been successful.
11-15-2021 06:03 AM
Hello,
Please go to ni.com/ask and click the Activate category
11-15-2021 03:31 PM
"Activate" did NOT work! When I tried, I am referred to the Braemac web site! Braemac is the NI agent in Australia! I am in Australia! That is why my original posting requested direct email contact with someone in Austin.
11-16-2021 05:11 AM
In that case, send an email to activation@ni.com.
I see that it was a student edition, which means the user must have student status to use it.