Ultiboard file takes up to 5 minutes to open or save a file. how can I solve that?

[andrewsrocks1]

Hi, recently I modified a previous design created using ultiboard 10.0. Since that day, every time I save or load the file it takes 5 minutes or more to finish the required action. It's really annoying to wait that long in the middle of work for the user interface to become usable again. It didnt happen before. I tried to select all and copy in a new file as Nestor suggested in a previous post, but after I selected all and pressed the copy button, the application hangs.. how can I restore the file? or al least reduce the time needed to save or load. Thanks.

[Lucianogob]

Hi! To help you better in your problem can you please give me some informations: -Wich version of Ultiboard are you using now? -Wich packet are you using? It is Student, Base, Education, Full or PowerPro edition? To obtain this information, after opening the Ultiboard software click in Help > About Ultiboard. I'll be waiting for your informations. Thanks. Luciano Borges National Instruments

[andrewsrocks1]

Thanks Luciano for yor support, the info is:

Ultiboard Power Pro Edition

Version 10.0.343

My laptop is:

HP nx6120

Windows XP Professional SP2 versin 2002

Processor: Pentium(r) Intel(r) M 1.73 GHz

Ram: 1.24 Gb.

[nestor-sg]

Andrew, in which country are you located?... we would like you to contact support directly and have them escalate that file to R&D in order to take a look into the file structure and see what's causing it.

[kittmaster]

Post the file for review

[andrewsrocks1]

thanks for your support. Ive got good news. The problem solved as soon as I disabled the antivirus nod32. After I disabled  the resident protection, and saved the file again, everything returned to normal. I also suspect that the problem solved after I deleted some custom shaped pads that Ive placed in the board. Im not sure which of the things that Ive done solved the issue, but I believe that it was the antivirus that was causing the issue.