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Whether intended or not, I am receiving bad service

Hi Mr. Noonan. I just tried your circuit on my Power Pro Version 10.0.343 and it does not simulate and gives the same "simulation not initialized properly. please restart" error plus one that says that there are no power sources in the circuit. I thought I would let you know this. Sorry it didn't work.

Have a Nice Day.

Kittmaster's Component Database
http://ni.kittmaster.com

Have a Nice Day
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Message 31 of 62
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I tried out the circuit.  It was based on if not the working circuit I uploaded.  (It used the 324 not the 347.) 

The circuit was so close to working, so close.  The first run simulated.  What I mean by close is an odd voltage came up, so I set up valid pins, and then the voltage changed, just as it should have.  However, I'd thought I had 1v for an input differential, so I checked the gain, but it seemed reasonable.  So then I checked the input differential and found it was 4v.  Hence, I zoomed in and changed it to 1v.  But then the next attempt at simulation produced the familiar errors.

Conclusion:  It wasn't the right circuit (need 347), and it wouldn't simulate more than once. 

But I really thought it was going to work after that initial run. 😞

Now the question is what's common between that circuit and the original one I sent in?  The initial circuit used the 347 and the multimeter, but this one used the 324 and the probe.  For instance, are there shared functions between the multimeter and the probe?  This could be the cause.  Does the floating nature of the unwired mux's cause random starts, starts that sometimes work and sometimes don't?  If so, that'd mean repeated simulation attempts would eventually cause some successes without any changes being made.

You've inspired me to make my successful circuit eventually fail by repeatedly starting and stopping it, so as to rule out floats, as this disturbs me that you're showing my successful circuit isn't as successful as it seems thus far.  True, you did tweak it a little, but you've got me concerned that this one is also a time bomb (Multisim-wise).
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Message 32 of 62
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Lacy, Euler's Identity,
 
Ok thanks for trying these - please don't spend additional time until we can get an alternative suggestion.  Clearly there is definitely more to this circuit simulation than what we can do for work arounds.  Something in combination, perhaps related to memory usage, size, or something else is going on with this particular circuit.
 
The last thing I will try is an attempt to minimize the HB usage and attempt to collapse the functionality into what I think might be a more robust model implementation and see if this path might work (it may help if this is HB related or if there is some size or memory ceiling that we are hitting).
 
Also I am on travel so I haven't been able to reach out to our R&D team to see if they have found anything yet.
 
Regards,
Patrick Noonan
Business Development Manager
National Instruments - Electronics Workbench Group
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Message 33 of 62
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I meant to say thank you, but it slipped my mind, for handling the download problem -- I'll be on the lookout for the CD.  But please don't let me down on this.  I really must have it next week.   Also, I am not kidding about charging me for the shipping so as to make that happen if it can't.

Next, what I suggested about shared functions with respect to the meter and probe, the same goes for the op amp.

Then, 

"Concerning hierarchical block usage, you say the subcircuit would have been more appropriate for the mux's.  How will I know when I should or should not use a hierarchical block in the future?  As I see them, integrated circuits are hierarchical blocks, circuits previously designed and used as blocks with inputs and outputs.  Whereas a subcircuit is something smaller, like an optoisolator or a few-stage amp.  In no way did I get the impression that the 1:16 mux should've been a subcircuit.  It's a gray area."

Finally, I have no problem with problems taking a few days to solve -- it makes sense.  Where I do run into a problem is when I'm expecting a solution in a few days, because I've had no feedback otherwise, and then I have to take more time to come digging to find out where things stand.  That's where I have a problem.  Not that feedback is better than a solution, of course not, but in lieu of a solution, feedback is critical.  There are so many automatic emailing's these days.  It would not be hard to send a customer an automatic email every few days, while a trouble call remains open, just to make sure the customer knows the problem hasn't been forgotten somehow.  True, "we're still working on it" isn't much for feedback, but at least it is something.  In this situation, just that kind of simple feedback would have saved me all this time.  One thing I do not have is time, ...not really even the time to type this feedback to you.  Right now, as we speak, there are other things I should be doing, but yet I really need a solution to this problem also; therefore...  I hope you're understanding what I'm saying here.   It takes time, valuable time, to rip up and retry, type emails, make phone calls, and type posts in a forum.   For example, why do you think I'm saying that if necessary I'll pay the shipping for this we-know-it-won't-fix-it upgrade?!  Think about it.  Think like a customer.  😉
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Message 34 of 62
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Just as a reminder, I'm looking to get that update from Multisim this week, before Thursday.

I'll update the forum when it's delivered.


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Message 35 of 62
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It was a long one today, but I'm happy to say that I've received the update/patch CD, v10.0.1.  I am so glad it came this week, because next week would've been a mess.

I'm sorry but I'm too tired to deal with it right now though. 😞

Thanks again!  Way to come through!

Incidently, yes, I understand that this patch probably won't solve my latest problem which, on my end, is really looking like a doozy!
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Message 36 of 62
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Well my first experience with 10.0.1 isn't good.  I've uploaded a screen capture of the installation error I got.

Any ideas?
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Message 37 of 62
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I've seen that error before. Most likely this was a CD that was burned using the normal Windows XP utility and it truncates long filenames. If it is an original CD then let us know.

Copy the contents of your CD into your local hard disk... then use the error message as reference to locate those files, you will notice the name is incomplete, just rename them exactly as the error message have them listed and try to run the installer again, it should run fine now.

 

Nestor
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Message 38 of 62
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I am not sure as to whether on not you have the complete 10.0.1 Multisim Package or just the updates. You may have to look either on this disk or your original disk and manually install these files. These are for the MCU Module and I am not sure whether or not you had that. If you,ve never had this module, then I have no idea on how to elimante this message from popping up.
 
One other option you can try is repairing the installation. This was outline before in another post and I believe you are already familiar iwth the procedure. It would seem to me that for some reason the main install program is not putting all the files onto the machine. I have had to a couple re-installs from the main CD and then it give me an error simular to yours. I would then do a repair and everything worked fine after that.
 
If you need me to outline the repair procedure I can, just let me know.
 
Edit: Nestor got here before I did. You should try his suggestion first and then if that doesn't work try mine. I am sure he's more educated about these sort of errors than I am.
 

Message Edited by lacy on 09-18-2007 09:08 AM

Kittmaster's Component Database
http://ni.kittmaster.com

Have a Nice Day
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Message 39 of 62
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Dear Euler's Identity,
 
I burned this CD from my PC which probably caused the error, however, I have also include the zip file downloaded via the web site so that you can copy and expand this locally.
 
This be a better method rather than renaming files.   I didn't realize that this truncation was happening or I would not have sent you the expanded zip contents.
 
Regards,
Patrick Noonan
Business Development Manager
National Instruments - Electronics Workbench Group
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Message 40 of 62
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