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Error while updating LAbview 2021 SP1

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shribillur_0-1678434859195.png

 

Hello All,

We are facing above error while installing Labview 2021 SP1 on PXI system.

Please let us know if there exist a solution for this failure.

please find error logs as well in the attachment

 

Thank you in advance

Regards,

Shri

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Message 1 of 9
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English Translated error message : 

 

An error occurred while removing a package: 67b28cdf-779f-4203-89ff-094fa1fde46c (18.00.49152).

Additional error information.
An error occurred when uninstalling the MSI under '-IsCore-nisyscfg_dotnet_assemblies.msi'.

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You can obtain more details for others to help debug this issue, specifically log files that Windows can generate. Please follow the instructions in Generating and Locating NI Package Manager Error Logs for obtaining Package Manager and MSI log files. Specifically, enable MSI logging, attempt to install again to reproduce the error, and then review the new log files that were updated and created. You can post the log files on this forum thread for others to review as well.

 

The files of interest include any updated and any new files in these directories:

  • %localappdata%\National Instruments\NI Package Manager\Logs\
  • %localappdata%\National Instruments\NI Package Manager\Logs\NIPkgLogs\
  • %localappdata%\National Instruments\NI Package Manager\Logs\WinInstMSI\

 

Scott Richardson
https://testeract.com
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Hello Richardson,

Thank you very much for your reply.

Please find all logs in the attachment.

 

Regards

Shri

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Shri, looking at the logs it appears that the uninstall of an 18.0 version of a "nisyscfg" msi and is failing because the nisyscfg_dotnet_assemblies.msi file is not found and the underlying MSU error is 1612. Are you aware of any manual cleanup actions that might have been performed on this system that deleted any msi files from the C:\Windows\Installer cache directory?

Scott Richardson
https://testeract.com
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Hello Richardson,

 

As far as I remember, manual cleaning was not done.

In case if cleaning was done, could you please let me know if there is any solution exist to solve this issue.

Thank you

 

Regards,

Shri

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Solution
Accepted by topic author shribillur

Shri, OK to no known manual cleaning of cache. We occasionally see this issue where the cached copy of some MSIs go missing from the Windows installer cache that OS maintains. A missing file breaks uninstall and upgrade operations because this is where the Windows OS actually gets the "instructions" on how to remove a MSI.

 

Windows assumes the MSI source is long gone but it does try the original source location as a last resort, which you see from these lines in the log below so if you have the original sourced installer, that might help so that might be good to know:

SOURCEMGMT: Trying media source D:\SPB\Distributions\NI_SC\Products\NISysCfg_dotnet\.

Note: 1: 2203 2: D:\SPB\Distributions\NI_SC\Products\NISysCfg_dotnet\nisyscfg_dotnet_assemblies.msi 3: -2147287037

Looking at the package name, path and version, it was likely originally installed from one of our older Software Platform Bundle installers. The current workaround that I am suggesting to find a copy of the .MSI\.MST that is missing, add it back to the cache, and try the operation again and hope that is the only missing file.

 

In your case, it's not perfectly clear which file you are missing as the MSI and the German syscfg transform nisyscfg_dotnet_assemblies_deu.mst seem to be found OK. If we are interpreting the log correctly, you are missing a second transform, which we assume is the standard language transform for German applied to every MSI, as that is the only other transform we could see being in play.

 

As such, I am attaching in a ZIP file what we think is the missing file: nii9C47.tmp. Download and extract the file, place it in the folder C:\Windows\Installer\{5FF97204-197E-436B-8BC8-737A98E5CE4D}/, and re-try the installer. Hopefully, this is the right file, and is the only one they are missing. Please ensure MSI logging is still enabled. If it works great, if not, please post messaging and corresponding updated and created log files.

Scott Richardson
https://testeract.com
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Message 7 of 9
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Hello Richardson,

Thank you very much for the detailed explanation and providing the missing file.

After copying the above attached file in stated location, Installation of LabView 2021 SP1 is working fine.

Thank you very much for your kindly support.

 

Regards,

Shri

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Message 8 of 9
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Shri, sorry I missed your reply, glad that it was just that one file.

Scott Richardson
https://testeract.com
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