Run-time error calling TestComplete

[ph2]

Hi,

I have a COM interface setup between TestStand and another software (TestComplete).  The two software were working and communicating well together for few month.  But yesterday I received an "error occurred calling TestComplete Library- Testcomplete in playing state."  Please see attachment.

I have all the test scripts running on a network drive, never had a problem before.  What could be the cause of the problem?  Any help would be greatly appreciated!

Best Regards,

ph2

[RayFarmer]

This appears to be a code module problem, have you try the vendor of TestComplete - Smartbear.

http://smartbear.com/support/

[ph2]

Hi Ray,

Thanks for the reply.  Yes, I'm still waiting for vendor reply.  Just want to make sure it's not TestStand issue as well.

Regards,

Ph2

[TaylorG]

Hi Ph2,

I hope you are doing well today!  As Ray has mentioned, it does seem that this error is being caused due to the current state that your TestComplete software is in when trying to communicate with it.  I am not familiar with TestComplete myself, but the specific dialog of the error, "An error occurred calling 'RunRoutineEx' in 'ItcIntegration' of 'TestCompleteLibrary'  TestComplete is already in the playing state," sounds like it might be trying to put the TestComplete program in the play state while it is already in this state. 

The best bet would be to touch base with Smartbear as this does not look like a TestStand specific error.  I hope this helps, Ph2.  Have a great day!

[ph2]

Thanks very much Taylor!  This is good explanation.

Regards,

ph2