Opening MAX crashes windows

[Vijay Jayabalan]

When I am trying to open MAX windows crashes and shows the blue screen with physical memory error and restarts the PC.

Let me explain what i did i was trying to upgrade the labview 6.1 to 7.1 some how i could not able to do properly.

Then i was trying to remove/uninstall the labview 6.1. i could not able to do that properly from control panel/ add or remove software, so i deleted the National instrument folder in C:/program files and deleted all NI registry entry.

Then i could able to install labview 7.1 after installing when i open MAX above problem is happening...........

After that i removed 7.1 and reinstalled labiew 7.1 many times but the problem is repeating.

This is COMBO chassis with windows 2000 o/s i could not format drive and reinstall os, since older windows controller does not come with o/s cd's.

Please some budy have any idea or faced the same problem can help me

Thanks in advance.

Regards,
Vijay

[RossC]

Vijay,

From your problem description, I believe your issue could be resolved by methodically cleaning up your driver situation and getting fresh versions of the driver software and LabVIEW on the computer. However, if you would prefer to re-image the chassis instead, the best resources I can offer you are the following KnowledgeBases:

KB 2ZKC02OK: Restoring and Changing the Operating System on a PXI or VXI Embedded Controller
Dev Zone: Restoring or Changing the Operating System in a PXI-8171 Series Embedded Controller
KB 1KBB15G4: How Do I Restore the Operating System on a VXI or PXI Embedded Controller?

FirstWare is the most preferable option, but it is only available on 8190 series and 8186/8187 controllers consistantly. In some cases, the other 8180 series and 8171 series controllers have FirstWare, but it is not a given. The next best option is to use the OS recovery CD that comes with the controller or the C:\images directory described in the KnowledgeBases above. The other methods described are more challenging.

Sincerely,

Ross C
Applications Engineer