PXI-1031 Realtime no longer working with labview. "Insufficient disk space to perform backup"

[JoshKlein]

The realtime labview project was working until a couple weeks ago and the only error that is being shown on the PXI is this error message.

"NI Configuration Manager: Insufficient disk space to perform backup" Everything before that looks like it's starting up just fine. I recently removed the hard drive and deleted the 4gb network log file because it seemed that a 4gb file on a fat32 file system was probably causing the problem. After doing this the project worked when I tested it but others in my lab said that it was broken again the next day.

Any help would be greatly appreciated because I'm not all that familiar with the equipment.

[JoshKlein]

I found how to reset the software on the PXI. I did that so that I could reinstall the software I need but I can't get the PXI out of safe mode now. I have set and reset the setting in the bios to boot to safe mode. Because it's in safe mode I can't get to the submenu to install software to see if that fixes the safe mode issue.

How do I fix this? Is there something else I should be trying?

[_Tim]

Hi Josh,

Do you have a computer with the necessary Real-Time software installed? If so, you can access your PXI system via Remote Systems in MAX and push the software to the system as per the instructions outlined in the following document.

http://www.ni.com/support/install/install_hardware_5.htm

[JoshKlein]

The computer I'm using does have everything installed on it. It was being used with the PXI before it started to have this problem. In MAX I cannot see the device as anything other than 0.0.0.0 and the updates to the network settings don't stick (keeps reverting to 0.0.0.0) because the PXI seems to be continuing to boot into safe mode. I see the "plus" next to the PXI device but when I click on it nothing appears which prevents me from installing any software to it.

It seems like everything should work if I could just get it to stop booting to safe mode.

[_Tim]

In this situation, we actually want the PXI controller to be in safe mode. When the controller is reformatted, it will stay in safe mode until the proper software has been installed. Software installation is done from within safe mode, so being stuck there is a good thing.

The networking issues you’re seeing are independent of the controller being in safe mode. Most likely, the network settings were not retained during the reformatting, and your computer needs to reconnect with the device. First, make sure that your computer is set to obtain its IP address automatically. In Windows 7, this can be configured by going to the Network and Sharing Center and clicking on Change adapter settings. From there, right click on Local Area Connection and select Properties, then select Internet Protocol Version 4 (IPv4) and click Properties. In this Window, make sure that Obtain an IP address automatically is selected.

Once this is configured, remove your PXI controller from the chassis and flip the IP reset switch to ON. Put the controller back in the chassis and connect the PXI directly to your computer via an Ethernet cable. When you turn your PXI chassis back on, the chassis and computer should find each other and configure themselves to be on the same subnet. From there, you can set your desired network settings and install the necessary software.

If this doesn’t work, the next step would be to check for any firewalls or antivirus that may be running. These could potentially interfere and block communication.

[JoshKlein]

So I found this guide: http://digital.ni.com/public.nsf/allkb/597D83D21D5BDD1B862573150076B9BD   I think that switch #4 would still be the reset ip address on the 1031 so I switched that one. From my understanding this should just swtich the IP back to 0.0.0.0 which it already is. I'm attaching a screenshot of MAX so you can see that I don't have the option to install software on the PXI. I have tried changing the IP settings and nothing stays after the device is reset.  screenshot: http://i.imgur.com/nqWKa.jpg

Should I be switching the IP reset switch back to it's original setting? There is no issue with firewalls or antivirus because this computer worked just fine with the PXI before the issue started so any exceptions to the firewall would have already been added.

Thanks for working with me to try and fix the issue.

[_Tim]

Are you able to set the Configure IPv4 to "DHCP or Link Local"? When set to Static, the IP reset will set the IP address back to 0.0.0.0; however if the device is set to find an address via DHCP, the device should configure itself on the network upon reset.

[JoshKlein]

None of the settings that I can change (except for the name of the device) will actually save when the device is restarted. I tried this with the reset IP switch in both positions as well as while plugged into the router and also directly into the computer. The router does put them both on the same subnet so, as far as I know, it shouldn't matter if it's directly plugged into the computer or not.

Is there some way to completely reset the system with the switches on the controller? Right now it isn't working in any way that it seems like it should and it may be easier to just start from scratch to fix the problems I'm having.

Thanks again for working through this with me.

[_Tim]

If MAX doesn’t want to save your configuration settings, you can also set the device’s IP address via FTP. Right click on the chassis in MAX and select file transfer. When the FTP client loads, leave the fields blank in the Username/Password field and hit OK. Under Current Remote Directory, highlight the ni-rt.ini file and send it to an easy to find local directory (Desktop, downloads, etc). If you open this file in Notepad, you’ll notice that it contains the IP address and subnet mask information for the controller. Edit these fields to reflect your desired IP configuration and then save the file. Return to the File Transfer Client and send this ini file back to the remote directory. When you power cycle your chassis, it should boot based on this ini file. If it boots but still does not appear in MAX, try pinging your chosen IP address through Command Prompt and checking if you can receive a reply from that location. Sometimes setting up this initial IP configuration is enough to get things straightened out in MAX and allow you to do further configuration.

[JoshKlein · Accepted solution]

I found that I had "reset IP" set to "yes" in the bios which seemed to be causing my problem because I changed it to no and it seems to work just fine now. Sorry that that took so long to figure out and I do feel like an idiot.