pci-8361 not recognized

[mordeye]

I have a brand new PXIe-1073 chassis with a PCIe-8361 interface board. I installed the PCI-8361, then installed the drivers and labview and finally turned on the PCIe-1073. Niether Max nor windows recognize the devices. I have tried two differet PCIe slots but the board is still not recognized. I would think that the PCIe-8361 should at the very least show up in windows as an unknown device but I'm not even getting that. I have generally had very good expericences with NI hardware but I'm starting to think that this board is DOA. Has anyone had any similar experiences? Any recomendations? Any help would be appreciated at this point.

I am using windows XP-64bit

Thanks,

[crossrulz]

Are you turning the computer on before the PXI chassis?  The PXI chassis needs to be connected and turned on before the computer boots up.

During the computer bootup, make sure the link LED goes green.

[mordeye]

Thanks for the reply. I have tried every boot up order that I can think of. The "link" led never goes green, windows device manager does not detect the PCI card and MAX does not detect the chassis.

[crossrulz]

Now is when we start to widdle down what is bad.  Have you tried with another PXI chassis?  Tried swapping cables?  Do you have another PCI-MXI card to try?  If you can widdle down exactly what is bad, that will help NI in getting you up and running.

[mordeye]

I would have if I could have. I only have a single chassis and a single cable and getting another one here in Norway is not all that easy. I'm going to try another PC tomorrow, I don't have high hopes but that is about all that I can think of to try that I actually can try. Here is a question for you though, if I just install the PCIe-8361 card and don't connect the chassis should windows pick up the card as a PCIe device? My thought is yes but I have never used this type of chassis/card setup before so I'm not 100% sure. If anyone knows for sure it might help me whittle this down quickly. The PCIe-8361 card is not detected, or at least windows does not acknowledge that it is detected which leads me to believe that I have either a bad PCIe-8361 card or two bad PCIe slots (I tried two of them). I'm looking at it from the perspective of all the other PCI cards that I have encountered in my life, and this could be wrong but it is all I have to go on. For example if a video card is installed in a PCI slot windows will pick it up whether or not a monitor is actually attached to it. From what you said earlier about having to have the PXIe-1073 chassis turned on it soulds like you believe that this assumption is incorrect. If you know for sure that windows will not recognize the PCIe-8361 without a chassis attached please let me know. It will make things more difficult to track down but that is better than jumping to the wrong conclusion. Currently my thought is that if I install the PCIe-8361 in another computer and I get the same result then the problem is with the card. If it works with a different computer , then hey, I'm good with that too. If the result only means that the problem is with the card, the chassis, the cable or one of the installed pxi cards then I'm not so happy.

Thanks again 

[Robert__R]

mordeye,

The PCIe-8361 will show up in device manager, but not where you're likely to find it.  In its normal configuration, it will appear as 2 PCI-to-PCI bridges (probably something like "PCI standard PCI-to-PCI bridge) under "system devices".  I'm not where I can look up more accurate wording.  Anyway, there will be two (or two more) of those when the PCIe-8361 is installed.  Also, the bridge will have device and vendor IDs of x8505 and x10B5.  One of the tabs in the properties of the bridge may show that.  In Win7 it's under the details tab for the "hardware IDs" property.

Having said all that, if the link light isn't lit then you have a more fundamental problem.  First check your cabling.  Look specifically at both ends of the cable and the connectors and verify that the connectors aren't rotated 180 degrees.  The cable has a 'D' shape that normally prevents rotating it wrong, but with enough pressure you may be able to force it backwards.  If that's happened once then it will deform the metal and make it much easier later.

Let me know if you can see the bridges in device manager.  If they're there and you're not getting a link light then you may have bad hardware.

- Robert

[pinkf00]

Hi, i had the same problem and finally the only we had to do was:

rotate the conector in both ends of the cable, not exchange the connections. try to do this.