Upgrading from 2.5.1 Tek to 2010 Full

[cymrieg]

I had a demo version of SE - Tek installed which I think is version 2.5.1. I downloaded the full version of 2010 and bought a license. 2010 installed ok and said it was upgrading the existing 2.5.1.

When I ran 2010 it came up and said it was a Tek version and I was able to access the Tek scopes like I did in 2.5. After closing 2010 I accidentally ran 2.5 so I closed it down and launched 2010 again. 2010 now has nothing under the "add tasks" except the favorites folder.

I uninstalled 2010 and 2.5.1 Tek. Reinstalled Tek 2.5.1 and 2010 again. But 2010 still has no tasks listed under the Add tasks.

Any idea how to correct this? In reinstalling, I installed 2.5.1 again because I wanted the Tek scope tasks which wouldn't be there if I installed just 2010 - is this correct?

[D_Biel]

cymrieg,

Correct, the Tek Edition is needed for the Tektronix hardware tasks. I just went through the installation myself. I had SE 2010 installed, then installed Tek edition 2.5.1. I opened up 2.5.1 and it looked as expected. Then I opened 2010 and the Tekronix tasks are there. Maybe you need to run the setup of 2.5.1 again now that 2010 is installed to add those tasks.

[cymrieg]

It's not that there are no Tek tasks - there are no tasks at all. The task list is completely empty.

[Phil_J1]

Hi cymrieg,

Are the unlicenced steps set to hidden? One way to check this is, while in SignalExpress, to go to Tools >> Options dialog. And under General >> Enviromnemt section, there is a "Show unlicenced steps". Is this option set to "No"? If it is, set it to "Yes" and close the dialog.

Phil

[cymrieg]

 It was set to yes

[Phil_J1 · Accepted solution]

Hi,

Can you try to delete the following file from your computer. It's a cache file so it will re-create itselt next time you launch SignalExpress. Make sure that SignalExpress is closed before you delete the file.

On XP:
C:\Documents and Settings\All Users\Application Data\National Instruments\Assistants\mxwCacheENG.mxc

On Windows Vista or Win7
C:\ProgramData\National Instruments\Assistants\mxwCacheENG.mxc

Once the file has been deleted, go ahead and relaunch SignalExpress. Please let us know whether or not this works.

Phil

[D_Biel]

This still sounds like an activation issue. If you look in NI-License Manager, there are a few things to check. Is the box to the left of NI LabVIEW SignalExpress 2010 >> Development System >> Full Version green, yellow or gray? In the properties window to the right when the Full Version is selected in License Manager, is there a value populated for the Serial Number, and Status?

[cymrieg]

Phil,

You were correct thanks. I am up and running again