Switch Executive Setup error

[yiweihua2002]

When I Install NI Switch Executive 2.1,it report the following error,I do not know why.

Structured Exception number 0xC0000005
Exception code: C0000005 (ACCESS_VIOLATION)
Fault address:  C4830003 117E60C:0000000E

Registers:
EAX:02F0277C
EBX:0117F9C0
ECX:0046007B
EDX:7C923804
ESI:00000001
EDI:00539208
CS:EIP:001BC4830003
SS:ESP:00230117E9F8 EBP:0117F9CC
DS:0023 ES:0023 FS:003B GS:0000
Flags:00010202

Stack Trace
Address  Frame    LogicalAddr    Module    SymbolName + Offset
C4830003 0117E9F4 0000:00000000 
0042B20C 0117F9CC 0001:0002A20C F:\distribution\setup.exe
004232DD 0117FBD0 0001:000222DD F:\distribution\setup.exe
004226BF 0117FCC8 0001:000216BF F:\distribution\setup.exe
0046AE02 0117FD74 0001:00069E02 F:\distribution\setup.exe
0046AEF8 0117FD9C 0001:00069EF8 F:\distribution\setup.exe
004732D1 0117FDE4 0001:000722D1 F:\distribution\setup.exe
0047338E 0117FF18 0001:0007238E F:\distribution\setup.exe
004F8939 0117FF80 0001:000F7939 F:\distribution\setup.exe
004D81DE 0117FFB4 0001:000D71DE F:\distribution\setup.exe
7C80B683 0117FFEC 0001:0000A683 C:\WINDOWS\system32\kernel32.dll GetModuleFileNameA + 436

[_Brian_]

yiweihua2002:

Can you all give us a comprehensive rundown of your system?

Operating System version and language?
Versions of other NI Products installed?

and any other information you think we should know.

Thanks,
Brian

[yiweihua2002]

Thanks Brian:

            My OS Is Windows XP Profession SP2,Chinese Version,and I have Installed NI Switch(September 2005, 371497C-01),LabVIEW 7.1 Development system and LabVIEW 8.2,TestStand 3.5,and other LabVIEW tool just like Signal Processing,Database Connectivity,state machine toolkit and OpenG,LAVA download toolkit.

[_Brian_]

yiweihua2002:

Thank you for the information.  I will try to reproduce it here.  In the meantime, can you tell me if this error occurred during initial run of the installer (before the feature tree was displayed)?  Perhaps it occurred when copying files late in the install?

Thanks,

Brian

[yiweihua2002]

Brian:

         This error occurred during initial run of the installer,please see the attachment.

      Brian,I want to know are you a Nation Instrument AE?

      Thank you very much!

yiweihua

[_Brian_]

yiweihua:

Thank you for the screenshot.  Can you please run the following from the Switch Executive cd?

d:\distribution\setup.exe /l*v c:\nise.log

This will rerun the installer and log progress to c:\nise.log.

Please post the log file.

Thank you,

Brian

p.s. I am not an AE.

[yiweihua2002]

Brian

       You are so kind,I have setup as you said,and the attachment is the log file.

       thank you very much!

yiweihua

[chericks1]

Hi yiweihua,

I apologize for the delay in providing a reply to your last post.  Can you attempt updating your installer to the newest setup.exe?  I've attached the two needed files in mif24.zip.  The procedure is to replace setup.exe and NISysInf.dll in your distribution with these newer parts, and then try again.  Please acquire the specific error message if another one appears during this updated installation.

Thanks!

Chad Erickson
Switch Product Support Engineer
NI - USA

[yiweihua2002]

Hi Chad PSE:

     Thank you very much! Now I have installed switch Executive Successfully,thank you for your help!

      I am using NI-2532 switch and NI Switch Executive software,and I have some questions about switch Executive,Could you give me your Email Address?I Need your help,Thank you very much!

yiweihua

[chericks1]

Hi yiweihua,

As an alternative to providing my email address on the forum, is it ok for me to email you?  With your permission, I can request your email address.  If this is not ideal, is it possible for you to contact support with your questions?

The best option might be to have you post your questions to the forum (though on a new post).  That way others can benefit from them in the future!

No matter what option you select, please let me know how we can assist you.  Thanks!

Chad Erickson
Switch Product Support Engineer
NI - USA