Roborio2 is dead

[WendieK]

Hi Wonderful NI People.  Our Roborio2 gave up the dreaded back smoke on Saturday.  Kids are bummed.  We've been trying to find another to buy with no luck.  Please, please help us Obi Wan.  Thank you.  Wendie

[mshafer]

Hi Wendie,

Thanks for posting on the forums; I'm Matthew with NI.

To clarify, when you say "gave up the back smoke", you mean the device will not power on any more whatsoever?

[WendieK]

Hi Matthew, thanks for the reply.  Yes, zero, zip, nada.

[mshafer]

I sent an email to the address listed on your profile on next steps.