Wireless Router

[Intaris]

Do you have a DMZ port on your router?

If so connect your PC temporarily to tha tport and re-rest.  Maybe some of the security features are slowing down performance.

Shane.

[AnalogKid2DigitalMan]

What does Task manager show under Networking when downloading a large file?

Can you update the router's firmware?

Have you tried unplugging power to the router and repowering it up to reboot?

-AK2DM

[altenbach]

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@cory K wrote:

Haha, yes I have contacted AT&T.

After several (6-8) hours of tech support, they basically gave up and told me to call Netgear.

After several more hours of tech support with Netgear, they haven't really told me anything I don't already know (ie reset the router, etc).

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sounds like the typical story... 😞

Cory,

the line quality test is back online. If the problem persists, I would recommend to post in this other forum.

If they cannot deliver the advertised speed, talk to billing and tell them that you are only paying for the old speed unless they can deliver what's promised. 😉

Does the router/modem indicate anything about line quality?

Speedtest is typically very good, so I am sure the problem is local to your connection. (I always get the full 35/35 mbps (up/down) when testing my FIOS at home).

(Of course make sure that you are not testing while your PC is updating windows or antivirus for example.)

[Cory_K]

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@altenbach wrote:

I always get the full 35/35 mbps (up/down) when testing my FIOS at home).

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Lucky! The only ISPs where I live are Comcast and AT&T.

If there was Verizon FIOS available, I would switch in a heartbeat.

And for all of the suggestions up until now: I will try as soon as I get home today and post back with the (hopefully positive) results

Thanks again everyone.

[Mark_Yedinak]

Is your connection DSL or cable? If DSL, do you know how far you are from your exchange? DSL speeds are reduced the further you get from the exchange. If you have cable how densely is your area populated? Cable suffers from being a shared medium and if you have lots of active neighors your speeds will be reduced as well.

[altenbach]

He's on DSL.

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@Mark Yedinak wrote:

If you have cable how densely is your area populated? Cable suffers from being a shared medium and if you have lots of active neighors your speeds will be reduced as well.

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This is one of these urban legends, perpetuated by the phone companies to make them look better compared to cable. Any node can be oversold, independent of the technology. The trunk line from the CO can equally be limiting if there are many users. Remember, everything on the internet is "shared" one way or another and 99.9% of the time, your packets travel outside the control of the ISP.

For example, if too many users connect to this forum here, it will slow down, even if you have a dedicated OC-768 connection at home 😄

[Mark_Yedinak]

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@altenbach wrote:

He's on DSL.

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@Mark Yedinak wrote:

If you have cable how densely is your area populated? Cable suffers from being a shared medium and if you have lots of active neighors your speeds will be reduced as well.

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This is one of these urban legends, perpetuated by the phone companies to make them look better compared to cable. Any node can be oversold, independent of the technology. The trunk line from the CO can equally be limiting if there are many users. Remember, everything on the internet is "shared" one way or another and 99.9% of the time, your packets travel outside the control of the ISP.

For example, if too many users connect to this forum here, it will slow down, even if you have a dedicated OC-768 connection at home 😄

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True, anything can be oversold. Having spent a number of years in the telecomm industry though I know that most of the providers like to get by with as little as possible. There is also a fair amount of the ISPs stating that they are delivering a higher data rate than what is actually provided. They can get away with this since 99% of their customers have no clue what rate they are actually getting.