Hey Olli,
There are several things we need to check.
1. The trigger signal is connected to pins 9(external trigger) and 2(ground).
2. You are choosing "external trigger" in the GUI.
3. There is actually 5V and 0V being seen on those pins (oscilloscope or dmm).
If these are all fine, then check pin 6 (measurement complete). At this point, if you see a grounded signal please call in to get tech support from NI at 1-866-275-6964.
Sincerely,
Gavin Goodrich
Applications Engineer
National Instruments