FP-CTR-500 don't read external count inputs

[Puho]

I have 4 frequency signal inputs (0-10 KHz) connected to ports 2,3,4,5 of one FP-CTR-500, but I can't read any change on counting values, using FieldPoint Explorer. The module is OK, all the LEDs are green, including those four inputs, the firmware version of FP-1600 is 4.11 and software version of FieldPoint Explorer is 3.0.0 I can view a fix value of 53xx counts on each input, after a power up sequence (the external frequency is 8.2 KHz aprox.). What can I do?

[Aaron_G]

There are several reasons that you may be having problems with the count. First, if the channel LED is always on, then the signal wired into the FP-CTR-500 may not be going low enough (below 6 volts) for the module to see the falling and rising edges. Second, if the inputs have been configured with the 200 Hz low pass filter setting, you may be filtering out your signal. Third, if you have configured the count channels for internal count inputs (1 kHz Reference or 32 kHz Reference) or previous count channel, then the module is not looking at your actual wired signals. Fourth, If you have enabled the Gate Inputs (channels 8-11) for any of the counters, then the count will not increment while the gate is low. Fifth, if the channel is configured for Reset On Read fu
nctionality, every time the FP-1600 polls the FP-CTR-500, the channel will reset itself.

Regards,
Aaron

[Puho]

EUREKA!...I realize about the problem thanks to Aaron's comments. I set each attribute of the channels, applying the rigth values "step by step"...I think that configurator screen doesn't look very friendly...Thank you very much Aaron.