Signal Express does not see USB 5132

[Penny]

Hello, I am trying to stream data from both channels of my new USB 5132, to disk.  Attempts to do this with the on-board C# examples have not been successful as in my related post at http://forums.ni.com/t5/High-Speed-Digitizers/5132-quot-The-format-of-the-string-is-not-supported-qu... .  So now I am trying to work with Signal Express.  The problem is that Signal Express does not seem to recogize the 5132, although NI-Scope's Soft Front Panel does, and MAX does.  Signal Express produces an error that says there are no recognized devices with a digital line input or with a digital port input.  I have tried to check the status of the 5132 in NI-DAQ/NI Device Monitor, but the Device Monitor will not start.

Does anyone have any suggestions for how I can get going with my 2-channel data streaming? 

Regards,

Penny

[DFGray]

The USB-5132 is an NI-SCOPE device, so you will need to use the NI-SCOPE acquisition step (Acquire Signals » NI-SCOPE Acquire) to acquire data from it.  Make sure you install NI-SCOPE after you install SignalExpress or the step will not be installed.

[Penny]

Thanks for the info.  I uninstalled NI-Scope and then reinstalled it, but I still do not have Acquire Signals » NI-SCOPE Acquire in Signal Express.   I did get an error on the NI-Scope install, and am attaching a screenshot of it.  Could this be causing the problem?

Thanks,

Penny

[Penny]

Also, the 5132 is still working under the NI-Scope Soft panel and in the MAX test panels.  Just not under Signal Express.  I have NI-Scope 3.8.1 and SignalExpress 2011, Windows XP x86 .

Thanks,

Penny

[Joe_S · Accepted solution]

Hi Penny,

Let me make sure of the situation. I believe the issue here is coming from not having the NI-Scope Acquire step available in SignalExpress. The message that you were seeing was calling out the fact that the NI-Scope installation will not be able to add support for the versions of LabVIEW Real-Time and LabWindows/CVI Real-Time you have installed on your computer. The Configuration Support options for the NI-Scope driver will install the functionality to configure hardware using Measurement & Automation Explorer and SignalExpress.

One suggestion I have is to follow the steps laid out in this KB that describe how to find missing steps in SignalExpress. Basically, there is a checkbox under Tools»Options to Show Unlicensed Steps. You should be able to select Yes for this option. Let me know if this helps, thanks!

Regards,

Joe S.

[Penny]

Hi Joe,

Thank you, it is now fixed.  I followed the steps in the link you sent, and deleted the mxwCacheENG.mxc file.  Then when I restarted Signal Express I found the NI-Scope step and it works!

Best regards,

Penny