Can´t write serial number to configure program.

[al204@hotmail.com]

When trying to write the serial number to configure the utility pci-gpib, the window that should drop down doesn´t do that. It remains gray colored, the button to make it drop down just doesn´t work.

[Rob Cole]

You can not write to the serial number. It is automatically picked up by the program. There is no method for the user to change the serial number. Out of curiosity: Why would you want to?

Rob

[al204@hotmail.com]

Mr. Cole,
(and anybody willing to help)
I appreciate your comment.
This is what the wizard tells us when trying to Fix the problem:

Unknown Hardware Error:

An unknown GPIB hardware error has been encountered. Several of the possible causes for this problem are listed below:

- Your GPIB interface is incorrectly configured in the NI-488.2 Configuration utility.
Solution: Please click on the "Configure Software" button to verify that the GPIB interface is correctly configured.

- The NI-488.2 driver for your GPIB interface failed to load correctly due to a resource conflict.
Solution: Please click on the "Resource Conflict" button for help on resolving resource conflicts under Windows NT. Once you have selected conflict-free resources, you can use the "Configure Software" button to assign those resources to your GPIB interface.

- Your GPIB interface is incorrectly configured or installed.
Solution: Please verify that your GPIB interface is correctly configured and installed. For GPIB hardware configuration and installation instructions, please refer to the "GPIB Hardware Guide" which is installed with the NI-488.2 Software and can be viewed using the "View Documentation" option on the NI-488.2 Software CD autorun utility or through the online help for Measurement & Automation Explorer.

- If your GPIB interface appears to be configured and installed correctly but you still encounter problems, try restarting your computer and rerunning the NI-488.2 Troubleshooting Wizard. If problems persist, contact National Instruments for more help.

I have tried to follow the paths described above. Unfortunately for most of them I need to write the serial number (now I know I don�t have to, it should pick it on its own). I guess the problem is that it doesn�t recognize the interface as installed.


What should I do? Erase it, and re-install it?
Is there anything else prior to this extreme measure?
Thank you.

Alvaro Barboza
Ingenier�a de Materiales
UNIVERSIDAD SIMON BOLIVAR
CARACAS-VENEZUELA

[Rob Cole]

The steps I would usually take include: Running the NI-488.2 Getting Started Wizard, click on Board Type and make sure that the correct board type is set (PCI-GPIB and PCI-GPIB+ ARE different), click on Configure and see if the serial number box fills in automatically (if the card is working, it should).
If that doesn't work, then reseat the card (pull it out and put it back in - maybe in a different slot), turn the computer back on and try the previous again.
Check your BIOS configuration, to ensure that the PCI slots are set to automatic/PnP/Plug and Play (whatever the manufacturer of the computer called it) and check that the IRQ's are set to PC/PnP or similar.
If that doesn't work then it's a good chance that you have a non-functional ca
rd. It might be a good idea to have someone who really knows the internal guts of the computer look at the settings and stuff.
Just a few thoughts from a former computer trouble-shooter (now programmer). I hope you get it working.

Rob

[pavanb]

http://digital.ni.com/public.nsf/3efedde4322fef19862567740067f3cc/d4369b86117a0e15862567a90051b27c?OpenDocument