Communication card usb 6008

[SylvainTriquigneaux]

Hi,

I'm currently facing some troubles that might come from a usb card 6008. A testing machine monitored with this card and a sofware developped in LabVIEW do not wotk anymore.

However, on another testing machine, no problem with the same configuration, usb card 6008 and a sofware developped in LabVIEW.

I searched some differences between both configurations and found this one : in MAX, on the testing machine that do not work anymore, the usb card is not "identified" in the same way, the name of the card can not be seen (see photo).

whereas on the testing machine where everything is fine, it is (see photo)

As you can see, the screens are not similar and I can't modify anything on the card of the 1st screen. As the name of the card is setted up in my LabVIEW software and as the card doesn't seem to have a name, can it be the reason of my trouble?

If yes, do you know how to handle it?

Thanks for your help and best regards,

Sylvain

[SylvainTriquigneaux]

Hi,

I'm currently facing some troubles that might come from a usb card 6008. A testing machine monitored with this card and a sofware developped in LabVIEW do not wotk anymore.

However, on another testing machine, no problem with the same configuration, usb card 6008 and a sofware developped in LabVIEW.

I searched some differences between both configurations and found this one : in MAX, on the testing machine that do not work anymore, the usb card is not "identified" in the same way, the name of the card can not be seen (see photo).

whereas on the testing machine where everything is fine, it is (see photo)

As you can see, the screens are not similar and I can't modify anything on the card of the 1st screen. As the name of the card is setted up in my LabVIEW software and as the card doesn't seem to have a name, can it be the reason of my trouble?

If yes, do you know how to handle it?

Thanks for your help and best regards,

Sylvain

[SnowMule]

I bet the first one doesn't have DAQmx installed.

Pull down the Software tab and look for "NI-DAQmx Device Driver". 

http://search.ni.com/nisearch/app/main/p/bot/no/ap/tech/lang/en/pg/1/sn/catnav:du,n8:3478.41,ssnav:s...

[AnalogKid2DigitalMan]

I can't read it, but from the looks of the screens I think SnowMule nailed it.

-AK2DM

[SylvainTriquigneaux]

Hi,

It seems NI DAQmx is correctly installed

Sylvain

[SylvainTriquigneaux]

I had a look on both computers and found a difference but don't know if it can explain the problem.

On the PC where everything is fine, MAX version is 5.4.0.f0 whereas it is 5.5.0.f0 on the other one. These 2 PC are running with XP and it seems it doesn't help... I used a patch on both but without result, at least on one computer 😉

Thanks for your help,

Sylvain

[larsolthof]

i have the same problem,but when i find this post,it is so easy to solve it.thank you.

[SylvainTriquigneaux]

And how did you do ?

Because I'm still looking for the solution

Sylvain

[SnowMule]

Two other things you might want to try:

Disconnect the DAQs, use Device Remover to nuke all the disconnected/detached devices and "firmware loader"s
That'll force the computer to re-enumerate the device when you reconnect it.

But before you hook it back up, reset the MAX database. 

Computer will reboot after that, then reconnect the devices and see if they start showing up right.

[SylvainTriquigneaux]

Hi,

SnowMule, thanks a lot for the time you spent to help me. I really appreciate.

I followed your steps but it doesn't change... The card appears in MAX but doesn't seem to be recognized and my sofware is not working. I will try to repair / reinstall DAQmx and I will let you know.

Hope it will work, I need me computer

Sylvain

[JérémyC]

Hello Sylvain,

I think that you have connected your device to the computer before having installed DAQmx the first time. Since, it uses the bad driver. I suggest you to open the Device Manager and update the 6008's driver software. Choose to search for a driver on your computer among the two options and then choose the "Let me pick among a list of device drivers on my computer" option. Do you see something like "NI USB-6008" in the list?

Don't hesitate to post screenshots of the information contained in your Device Manager like this view (but for your USB-6008) :

(Sorry, my computer is in French )

Another solution should be to follow those steps in this specific order :

1) Disconnect your 6008 device

2) Reset MAX Database

3) Uninstall DAQmx driver

4) Reboot your computer

5) Reinstall DAQmx (still with the device disconnected)

6) Plug your device and check if it appears correctly in MAX

Regards,