GPIB-USB-HS does not work

[Samea]

Hello !

I just bought a GPIB-USB-HS but it doesn't work. I have all the drivers needed on my computer but i can't use this gpib-usb connecter because my computer can't find it.

When I open NI-MAX, I can't even try to find a GPIB device. My computer detects nothing when the device is put in the computer...

Do you have a solution to my problem ?

Is it simply that the GPIB-USB-HS is broken and will never work ?

Thanks for your answers !

[nyc_(is_out_of_here)]

Did you buy it from NI ?

Could be counterfeit.

.

[Samea]

Hello,

I didn't buy it directly from NI, I bought it  by a broker in a package. So it is not counterfeit.

The device is new, that's why I don't understand why nothing works...

[ArmandoF]

Hello Samea,

Do you have a message "USB device not recognized" when you plug it ?
If yes, this link could help you: 

http://ae.natinst.com/public.nsf/web/searchinternal/12619aaeda596b5f862576cd00742c44?OpenDocument

Else, this tutorial could also help you debugging:

https://www.ni.com/getting-started/set-up-hardware/instrument-control/gpib-connect

Have a nice day,

Armando

[Samea]

Hello Armando, 

Thank you for your answer.

My computer does not understand that a device is connected so I have not a message about a USB device. 

And when I open NI MAX and I go on "Devices & Interfaces", I cannot try to scan for instruments.

Here is a screen capture of NI MAX when I open it.

Do you have any other idea ? Maybe it is because something is broken in the device, but it is a new one.

Have a nice day, 

Samea

[ArmandoF]

The problem is that you bought this device from a distributor and not directly from NI...
What do you get when you go to Tools»NI-VISA»VISA Interactive Control?

Do you see anything like this or nothing at all?

[Samea]

When I go to the VISA Interactive Control tool, I can't find any device.

Moreover, the two LEDs "Ready" and "Active" on the GPIB device are off.

[AnalogKid2DigitalMan]

What is the serial number on the label of the unit? I can log into my account and enter under my devices and I'll see if it is recognized.

The last time I did this for someone with the same issue it came back as an invalid device.

Or you can try this also.

-AK2DM

[Samea]

The device is :

Model : GPIB-USB-HS

PART NO : 187965G-01L

SERIAL NO : 16A5DCC

Thanks for your support

[AnalogKid2DigitalMan]

I tried to register S/N 16A5DCC under my products and it was unable to Validate it, not a good sign.

I would contact the vendor you purchased it from.

-AK2DM