Why does "New hardware found" keep appearing for a GPIB-USB-B when I redock my laptop?

[JLS]

Hello,

I understand; I will still attempt to recreate the issue in potentially multiple machines and can file a corrective action request if it turns out to be specific to the NI driver!

Thank you,

JLS

[PacMan]

Hi. This is Ken Moller with PACCAR Technical Center. I have had similar problems with the GPIB-USB-B device, with or without my Dell D600 laptop (with Win XP SP2) being plugged into the docking station. I mainly have the problem when I am logging in as a user without Administrative rights, and re-plugging in the USB GPIB device, the device wants to be installed again. The problem -- non-Admins can't re-install it.

In asking NI, I was told that they do not register their GPIB-USB device with Microsoft, so it is not "signed". This means that every time it is removed and plugged back in, it wants to be reinstalled.

I have installed the NI-488.2 Version 2.3 drivers that came with the GPIB-USB device I just got today, and still have problems. Another problem is that, even if I unplug it nicely while logged on as an Administrator, when I log in as a non-Admin and look at NI-MAX Devices, I get a message saying it was unplugged improperly by a non-Admin, which wasn't true.

So, if you NI developers are reading this, please, please, please get your USB devices registered with Microsoft and save all of us people who support non-Admin users a lot of headaches. This is particularly bad when they go out in the field to do testing and they can't communicate via their GPIB device.

Thanks.

[JLS]

Hello,

Your point is well stated, and in fact, this stream's previous problem is likely that same issue. It is known and as far as I know it is being addressed! I only hope it is tolerable in the mean time!

Best Regards,

JLS

[dan.bobyn]

Has this ever been resolved?  I am experiencing the exact same problem on my old Dell Inspiron 8200.  I have not used this GPIB-USB-B unit on this computer before.  Setting a restore point every time I start this seems silly.

[PacMan]

I have heard that this problem has been corrected with the drivers that come with the newest NI-MAX -- version 4.3 (as of last August).  I haven't had a chance to test the GPIB USB device out in depth yet, but, on the surface it looks like it is working properly.