0x%08lx error

[gaikwadre]

dear sir,

when i am going to run setup for  instalation of Labview 8.20, it is giving error i.e.

    "The instruction at "0x%08lx" referenced memory at "0x%08lx".
    The memory could not be "%s"".

please look into matter urgently and do the needfull at earliest.

Thanks & Regards

Rajendra Gaikwad 

[mikeporter]

This sound like a pretty fundamental error in that the installer can't even format the error message properly. Have you tried those installer disks on another computer? I'm thinking you have bad installation disks or perhaps a bad drive.

Mike...

[gaikwadre]

with same disk i can install Labview 8.20 on other pc

[mikeporter]

Well, if the disks are good, there's somthing wrong with the PC. What is different between the PC that works and the one that doesn't?

Mike...

[Coal_Man]

Rajendra,

You can also copy all of the files from the CD to your hard drive, then try to install from there.  This would eliminate any error that could be happening due to a bad CD read.  If the files cannot be copied over, it is probably an error with the CD drive. 

To help us debug this further, I would need an error log file for the installation.  To create one, follow the steps in this KB:

How Do I Generate an Error Log File for a Software Installation?

Also, it would be helpful to know any other text found in the Details section of the error dialog, as well as some information on the machine.  Is it a newly reformatted machine?  Are there or have there ever been any NI software products on it?  This information is quite crucial to discovering the cause of this error.

Regards,

Message Edited by Coal Man on 05-29-2007 11:19 AM

[gaikwadre]

Dear sir

Previously i had  installed Labview 8.20 on same computer but it suddenly start to give following error message when i attempt to start Labview 8.20
     "The instruction at "0x%08lx" referenced memory at "0x%08lx".
    The memory could not be "%s"".
 Then i Uninstalled Labview 8.20 and device drivers from PC and tried to re-install it. but now it can not be installed when i tried to run Setup it gives above message.

 i tried by installing Labview from harddisk also but it is still giving error
 

Thanks & Regards

Rajendra Gaikwad (Executive 1)

[Coal_Man]

Rajendra,

What operating system are you running?  Were you able to generate that error log file?

Message Edited by Coal Man on 05-30-2007 08:54 AM

[mike21052]

Guys:

This is the error log I got from the instructions above.

my OS is XP and I have the same error

MetaInstaller: Started MetaInstaller: Mon Jun 04 18:20:41 2007
MetaInstaller: ERROR! The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
MetaInstaller: Structured Exception number 0xC0000005
MetaInstaller: Exception code: C0000005 (ACCESS_VIOLATION)
MetaInstaller: Fault address:  75001F 13EE608:0000000E
MetaInstaller:
MetaInstaller: Registers:
MetaInstaller: EAX:028EC2D5
MetaInstaller: EBX:013EF9BC
MetaInstaller: ECX:0045007A
MetaInstaller: EDX:7C903804
MetaInstaller: ESI:00000001
MetaInstaller: EDI:00536F80
MetaInstaller: CS:EIP:001B0075001F
MetaInstaller: SS:ESP:0023013EE9F4 EBP:013EF9C8
MetaInstaller: DS:0023 ES:0023 FS:003B GS:0000
MetaInstaller: Flags:00010212
MetaInstaller:
MetaInstaller: Stack Trace
MetaInstaller: Address  Frame    LogicalAddr    Module    SymbolName + Offset
MetaInstaller: 0075001F 013EF9C8 0000:00000000 
MetaInstaller: 0042271D 013EFBCC 0001:0002171D D:\setup.exe
MetaInstaller: 00421AFF 013EFCC4 0001:00020AFF D:\setup.exe
MetaInstaller: 00469FEC 013EFD78 0001:00068FEC D:\setup.exe
MetaInstaller: 0046A0E6 013EFD9C 0001:000690E6 D:\setup.exe
MetaInstaller: 00472121 013EFDE4 0001:00071121 D:\setup.exe
MetaInstaller: 004721DE 013EFF18 0001:000711DE D:\setup.exe
MetaInstaller: 004F7119 013EFF80 0001:000F6119 D:\setup.exe
MetaInstaller: 004D69AE 013EFFB4 0001:000D59AE D:\setup.exe
MetaInstaller: 7C80B683 013EFFEC 0001:0000A683 C:\WINDOWS\system32\kernel32.dll GetModuleFileNameA + 436
MetaInstaller: MetaInstaller exiting Mon Jun 04 18:21:02 2007. Returning 1602

[Coal_Man]

Mike,

To correct this problem, you will need to update your installer framework to the latest version.  Copy all of the install files to your hard drive, then replace the Setup.exe and NISysInf.dll (found in <root>\bin\)  with the attached files, then run the installer again.  I hope this helps.

Regards,

[mikeporter]

Actually Brian it was Rajendra that had the original problem, but I am curious: Under what circumstances might someone need this updated installer framework? Is there a problem with some of the V8.2 disks that were shipped?

Mike...